Sindhura GR
Project Lead
Hyderabad
Summary
Collaborative Project lead provides company vision and goals to team members, unifying efforts and driving productivity. Ensures understanding of project members' responsibilities and performance standards. Oversee aspects of project activities and establish collective partnership with department heads to achieve goals and objectives.
Overview
14
14
years of professional experience
1
1
Certification
3
3
Languages
Work History
Project Lead
Ashling Partners India
7 2022 - Current
- Facilitate communication between Ashling Partners and Arnotts, ensuring alignment of project goals with client expectations.
- Manage both L1 and L2 support for various projects, including handling hypercare calls during the transition of processes from UAT to production.
- Coordinated the smooth transition of the Bot from deployment to production during hypercare period, ensuring minimal disruption and maximum efficiency.
- Maintain RAID (Risks, Assumptions, Issues, Dependencies) log, meticulously documenting fixes and enhancements to track project progress and ensure accountability.
- Conducted thorough post-transition evaluations to identify areas for improvement and implement corrective measures as necessary by enhancements.
- Proficiently handle tickets raised via ServiceNow and Zoho, ensuring timely resolution and adherence to service level agreements (SLAs).
- Prepared data charts showing the monthly performance and health statistics of process execution.
- Managed projection of Open Actions & Monthly Activities, ensuring accurate tracking and timely completion of tasks.
- Maintained and updated Risk & Issue Registers, identifying potential risks and implementing mitigation strategies to ensure project success.
- Provided technical support and troubleshooting for automation solutions deployed through UiPath platforms.
- Metrics storage and reporting of work results, Tool issue/update logs, for Client/Business Reviews.
- Monitored project progress, identified risks and took corrective action as needed.
- Improved overall team performance by conducting regular performance evaluations and providing constructive feedback to facilitate professional growth.
- Updated customers and senior leaders on progress and roadblocks.
- Managed change requests effectively by evaluating impacts on scope before approving them in a timely manner to avoid delays or escalations.
- Implemented best practices in documentation management systems that improved efficiency, accessibility, and security of project-related information.
- Tracked Enhancement Hours Consumed, providing insights into resource allocation and project budget management.
- Optimized resource utilization by accurately forecasting project needs and allocating resources accordingly throughout the project lifecycle.
Team Lead
Cognizant Technology Solutions
12.2015 - 07.2022
- Led a project for CNO Insurance client, overseeing the implementation of Robotic Process Automation (RPA) solutions.
- Working on Automation anywhere tool for CNO insurance client to support automation, Maintain Automation Anywhere control room for any bot deployments/User profiles/configuration updates.
- Facilitated knowledge transfer (KT) sessions for the team, downloading insights on 12 processes previously automated using QTP scripting.
- Coordinated with team members to provide assistance and support, ensuring smooth execution of project tasks.
- Responsible for guiding the team to meet the team's required KPI'S and SLA's.
- Documented, coached, and elicited business requirements from SMEs through user stories, resulting in a clearer understanding of project deliverables.
- Monitored 36 virtual machines (VMs), overseeing the performance of bots and ensuring optimal functionality.
- Collaborated closely with Subject Matter Experts (SMEs) to identify and analyze core requirements and key features of the project.
- Updated Service Desk incident, problem and request with status and checked into resolutions of emerging tickets.
- Presented the status of ongoing Data issues, problems, incidents, and change orders via e-mail.
- Handling SEV 1 and SEV 2 incidents.
- Grooming the new hire and explaining the root cause analysis upon bot failure and performing immediate troubleshooting steps.
- Discussed project progress with customers, collected feedback on different stages and directly addressed concerns.
- Conducted interviews with key business users to collect information on business processes and user requirements.
Senior Account Analyst
BA Continuum Solution
08.2010 - 08.2015
- Proficient in all aspects of treasury management, including cash flow forecasting, liquidity management, and risk mitigation strategies.
- Managed and maintained a comprehensive database of exception pricing for special clients.
- Coordinated with internal teams to ensure all payments and receipts were processed accurately and promptly, meeting deadlines consistently.
- Ensured accurate and timely processing of client statements and invoices, incorporating all requested adjustments identified through thorough analysis.
- Proficient in reviewing and adjusting clients' billing statements to ensure accuracy and resolve discrepancies.
- Collaborated with stakeholders to verify the quality and accuracy of processed transactions, maintaining high standards of financial integrity.
- Worked closely with Product groups, Sales Officers, Customer Service Officers, and other relevant departments to address issues related to financial analysis.
- Instituted contingency plans, ensuring business continuity through cross-training, documentation, and data backups.
Education
Bachelor of Commerce - Computers -
Osmania University
Hyderabad, India03.2010
Skills
Status tracking framework (Jira)
Agile Framework - CSM
Team Leadership
MS Excel, Powerpoint
Uipath Orchestrator
Service Now
Team leadership and coaching
Operational improvement
Organization & Prioritization
Critical problem solving
Certification
Certified ScrumMaster (CSM)
Awards
- Received Amber & Spotlight award for exemplary focus on performance excellence.
- Awarded by the Business Area for best innovative idea and received appreciation certification for delivering excellent client service.
Accomplishments
- Leveraged Certified Scrum Master (CSM) certification to guide and mentor teams in adopting Agile methodologies, resulting in improved project delivery efficiency.
- Facilitated daily stand-up meetings, sprint planning sessions, and retrospectives, fostering open communication and collaboration among team members.
- Initiated and led regular process improvement workshops, resulting in the implementation of several process enhancements that increased team productivity and product quality.
- Implemented a new workflow in ServiceNow ticketing tool, resulting in a 20% reduction in average resolution time for tickets.
Timeline
Team Lead
Cognizant Technology Solutions
12.2015 - 07.2022
Senior Account Analyst
BA Continuum Solution
08.2010 - 08.2015
Project Lead
Ashling Partners India
7 2022 - Current
Bachelor of Commerce - Computers -
Osmania University
Certified ScrumMaster (CSM)
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