Simran Raj
Hyderabad
Summary
5+ years of a proven track record at Wells Fargo and Tata Consultancy Services, enhancing system efficiency and user satisfaction by 25%. Expert in IBM Data power and adept at leading teams to zero defect delivery. Streamlined bug-fixing processes and significantly reduced incident recurrence, demonstrating exceptional problem-solving and leadership skills.
Overview
6
6
years of professional experience
Work History
Technology Business System Consultant
Wells Fargo
01.2023 - Current
- Managed and supported over 50+ APIs
- Performed debugging for multiple APIs errors at Gateway level.
- Regularly created alerts and dashboards for monitoring requests improving SLAs with 8% reduced downtime.
- Created a change management process raising team efficiency by 20%
- Used customer feedback and collaborated with development team to streamline bug-fixing processes, reducing ART from 2 days to 6 hours.
- Proactively monitored live traffic for correlating data between various APIs.
- Conducted post-implementation reviews and evaluated existing technology infrastructure, to improve overall performance and efficiency.
Technology Business System Consultant
Tata Consultancy Services
08.2018 - 01.2023
- Worked on IBM Data power, performing enhancement changes on servers and resolve recurring issues, decreasing incident recurrence by 22%.
- Managed streamlined certificate renewal process resulting in reduced system vulnerability by 15%.
- Managed team as incident manager assuring zero defect delivery to client.
- Worked directly with client to provide technical support for production issues leading to a 25% increase in user satisfaction.
- Worked on disaster recovery activities for IBM data power and Customer 360 applications.
Education
BE -
Oriental Institute of Science & Technology
Bhopal, India07.2018
Skills
- IBM Data power
- Splunk Power User
- Postman
- ServiceNow ITSM
- CMR tool - Compass
- AppviewX
- Putty
- ECP console and ticker
- GraphQL
Timeline
Technology Business System Consultant
Wells Fargo
01.2023 - Current
Technology Business System Consultant
Tata Consultancy Services
08.2018 - 01.2023
BE -
Oriental Institute of Science & Technology
Similar Profiles
Laxmikanth ChittampallyLaxmikanth Chittampally
Senior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells FargoSenior Operational Processor at Wells Fargo India Solution PVT Ltd, Wells Fargo
Mayank OberoiMayank Oberoi
Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)Financial Accounting Associate/ Alteryx SME at Wells Fargo International Solutions Private LTD (Wells Fargo)
Sravani YelamarthiSravani Yelamarthi
Sr. Java Developer at Wells FargoSr. Java Developer at Wells Fargo