Simran Munugapati
Hyderabad
Overview
4
4
years of professional experience
Work History
Senior Associate Screening Services- HR assistant
Amazon Development Center India Pvt. Ltd.
08.2022 - Current
- Initiate and adjudicate background checks, while complying with HR federal/state regulations.
- Working with vendor to verify authenticity of documents submitted by candidates and taking action.
- While keeping team's information confidential, working with employee's HRBP to complete BGC and terminate employees in case of forgery or dual employment upon legal team's approval.
- Performed with team to bring down backlog cases of 34000 to 32 cases.
Associate Resource Manager
Deloitte Support Services India Private Ltd.
03.2022 - 08.2022
- Contributed to CFAM team in submitting weekly performance updates to stakeholders for The US and The USI interns based on internship seasons.
- Maintained formulated Excel sheet with ~600 interns' performance grades using HLOOKUP, VLOOKUP and PIVOT table.
- Collected Tableau data for new interns, maintained separate sheets for each functionality; Consulting, Tax, Enabling Areas, Auditing, etc. for their weekly performances.
Human Resources Assistant
Amazon Development Center India Pvt. Ltd.
10.2021 - 03.2022
- As an Employee Resource Center Senior Associate, provided voice support to Amazon employees working in North America with schedule updates and leave approvals.
- Raised SIM tickets to seek approval from respective manager of employees as per severity of issue.
- Worked on ADP payroll portal for the US employees. Explained paystubs to the employees and arrears, deductions, etc. Added employees to payroll on ADP portal.
RMIS- Associate (HR Assistant)
Deloitte Support Services India Private Ltd.
07.2021 - 09.2021
- Updated employee's schedules as per their Manager's request.
- Resolved queries received on the Salesforce which require replacing the employee's current project or assigning new projects, leaves, etc., to their schedules.
Customer Support Associate
Amazon Development Center India Pvt. Ltd.
04.2020 - 07.2021
- Digital Devices and Alexa Support- resolved customer queries over chats and by email.
- Provided support to Amazon customers with troubleshooting steps to resolve any technical issues experienced while operating Prime videos, Fire TV Sticks, Echo devices, and Alexa support.
Customer Support Associate
Amazon Development Center India Pvt. Ltd.
10.2019 - 01.2020
- Digital Devices and Alexa Support- Resolved customer queries by emails.
- Addressed technical difficulties by quickly identifying and troubleshooting customer issues to achieve timely first-time resolution for Kindle devices/E-readers, Prime Videos, and Fire TV sticks.
Education
Bachelor of Pharmacy -
Gurunanak Institutions of Technical Campus
Hyderabad, TG2019
Skills
- MS-Word
- MS-Excel
- MS-PowerPoint
- SQL
- Payroll
- Background Verification
- Performance Management
Accomplishments
- Stood up at 2nd position for maintaining top quality performance through out the Screenings team.
- Attained performer of the week award twice in a row during my tenure at Amazon as Customer Support associate.
- Received the National Level Under-19 Chess player certificate.
Timeline
Senior Associate Screening Services- HR assistant
Amazon Development Center India Pvt. Ltd.
08.2022 - Current
Associate Resource Manager
Deloitte Support Services India Private Ltd.
03.2022 - 08.2022
Human Resources Assistant
Amazon Development Center India Pvt. Ltd.
10.2021 - 03.2022
RMIS- Associate (HR Assistant)
Deloitte Support Services India Private Ltd.
07.2021 - 09.2021
Customer Support Associate
Amazon Development Center India Pvt. Ltd.
04.2020 - 07.2021
Customer Support Associate
Amazon Development Center India Pvt. Ltd.
10.2019 - 01.2020
Bachelor of Pharmacy -
Gurunanak Institutions of Technical Campus
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