Simhachalam Gouroju

Key Responsibilities:

• Manage the daily operations of multiple departments performance reviews, addressing the challenges with innovative and practical resolutions.
• Monitoring the delivery of services to clients, ensuring adherence to service level agreements (SLAs), and quality standards.
• Identifying opportunities for process improvement, automation, and standardization to enhance efficiency and productivity by bringing in industry best practices.
• Building and maintaining relationships with clients across the globe, understanding their requirements, and ensuring customer satisfaction.
• Leading and managing a team of professionals, providing guidance, training, and support, and ensuring high levels of employee engagement and performance.
• Collaborating with the transition team to understand the new scope of work and plan for new resource deployment.
• Led hiring, onboarding and training of new hires to fulfill business requirements. Plan and discuss career development for senior team members and provide coaching and mentoring to all team members.
• Discuss process issues, resources and policies with the management and collaborate with delivery manager to identify improvements and develop for ongoing concerns.
• Identifying and mitigating operational risks, such as data security breaches or system failures, and implementing measures to ensure business continuity.
• Ensuring compliance with industry regulations, data protection laws, and client-specific requirements, and implementing appropriate controls and measures to maintain compliance.
• Promoting a culture of continuous improvement within the operations, encouraging employees to suggest and implement innovative ideas to enhance processes and deliver better results.
• Managing the allocation of resources, including human resources, technology, and infrastructure, to meet client requirements and optimize operational efficiency.
• Generating regular reports on operational performance, communicating with clients on progress and any issues, and providing updates to senior management on key metrics and achievements.
• Preparation of MIS timely and share it with the top management.
• Organize and lead monthly governance meetings with the clients and the stakeholders.

Key Achievements

• Successfully reduced operational costs by 15% through strategic planning and resource optimization.
• Improved customer satisfaction scores by 25% through quality assurance initiatives.
• Implemented several continuous projects in the process, resulting in a 50% increase in productivity.
• Created several dashboards and reports for the clients and for internal teams to increase the visibility of the sales data and discount percentage details.
• Successfully completed new work transitions from USA, Europe, and Australia clients in the last couple of years.

• Responsible for procuring 100+ electronic and electrical products from APAC suppliers for the plant located in China.
• Running MRP, placing purchase orders to various vendors, and following up with them for acknowledgement.
• Working with the supplier daily for rescheduling and expediting of the orders, based on the production plan.
• Collaborating with team members to achieve common goals.
• Established relationships with vendors and suppliers to streamline procurement operations.

Key Responsibilities:

• Started as a Graduate Engineer Trainee and got promoted to Engineer in one year.
• Worked in the Supply Chain Department for approximately 3 years.
• Took care of procurement of varying products of copper, steel, rubber, and plastic.
• Have an understanding of costing of plastic, rubber, and sheet metal products.
• Driven, cost-saving projects.
• Gained knowledge of end-to-end supply chain management and different ISO certification details.

Key Achievements.

• Handled cost-saving projects in plastic, sheet metal, rubber material, and packing material.
• Developed alternate sources for rubber, plastic components, and pacing material.
• Achieved 90% of material delivery performance of all suppliers, according to purchase orders.