Siddhant Senapati
Hyderabad
Summary
Results-driven Monitoring and Observability Specialist with over 7 years of experience in leveraging AppDynamics, Grafana, and APM tools for proactive monitoring and system reliability. Proven track record in team leadership, stakeholder coordination, and effective incident management, ensuring seamless operations across diverse environments. Expertise in global customer engagement and non-technical team management, with a strong focus on process optimization and adoption of monitoring best practices. Committed to leading cross-functional teams to achieve strategic business outcomes and open to global relocation with visa sponsorship.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Proactive Monitoring Engineer - Team Lead
Salesforce
08.2024 - Current
- Lead a 12-member Proactive Monitoring team, conducting 1:1s, coaching, and performance reviews.
- Designed 15+ automation solutions, reducing manual effort and boosting efficiency.
- Founded Case Quality Team to audit cases weekly, defined SOPs, and implemented dashboards, resulting in 35% improved case quality and CSAT growth from 72% → 85%.
- Implemented standardized case templates, ensuring uniform communication and achieving 0% SLA violations with CSAT jump from 65% → 88% in 3 months.
- Built and deployed an AI-driven ChatBot, enabling quick access to case/system info across multiple tools.
- Spearheaded Black Friday readiness with custom alerts, Slack integrations, and hourly automated updates—helped customer achieve highest 4-year sales with 0 downtime.
- Recognized as TrailblazerDX Speaker (Bangalore) and received multiple Innovator Awards for automation.
- Global Innovator Award (twice in a fiscal year)
- Automated SSL expiry notifications, reducing service disruption risk
- 70+ direct customer appreciations for preventing revenue loss
Proactive Monitoring Engineer
Salesforce
01.2022 - 08.2024
- Onboarded 50+ customers to Salesforce monitoring platform.
- Configured custom monitoring with AppDynamics, Grafana, Cloudflare.
- Set up holiday war rooms, ensuring 0 escalations during November sale events and saving red account revenues.
- Defined KPI dashboards for engineers, boosting performance and quality via healthy competition.
- Delivered RCA reports and engaged in Sev1 incident management with clear stakeholder communication.
- Trained 7 freshers within a month during sale season, acted as SPOC, led the team to win Best Performance Award with 100% issue resolution success.
Project Engineer
Wipro
11.2018 - 01.2022
- Implemented AppDynamics full-stack monitoring across hybrid environments.
- Installed & configured AppDynamics Agents (Java, .NET, Node.js, DB, Machine, RUM, Mobile).
- Designed dashboards & health rules, aligned to SLAs.
- Identified performance bottlenecks & memory leaks, ensuring system stability.
- Conducted POCs and best practice workshops, enabling DevOps observability maturity.
Education
Bachelor of Science - Computer Science and Engineering
DRIMES University
Cuttack01.2017
Skills
- AppDynamics expertise
- Grafana performance monitoring
- Experienced with NewRelic monitoring
- Dynatrace expertise
- APM Tools
- Team leadership
- Performance evaluation
- Customer concern escalation
- Effective project prioritization
- Process Standardization
- Tableau
- KPI Definition
- AI-driven ChatBots
- Stakeholder Engagement
- ITIL framework expertise
Accomplishments
- Boosted CSAT from 65% → 88% by strengthening monitoring and customer engagement practices.
- Recognized for automation initiatives that cut manual monitoring tasks by 40%.
- Consistently rated 4/5+ in performance across AppDynamics, Grafana, and APM implementations.
- Awarded Global Innovation Award (x2) for automation & AI-driven monitoring enhancements.
Certification
- AppDynamics Administrator - Cisco - 2021
- NewRelic Fundamentals - NewRelic - 2021
- Salesforce Admin - Salesforce - 2023
- Salesforce Platform App Builder - Salesforce - 2024
- Salesforce AI Associate - Salesforce - 2024
- Tableau Prep I - Salesforce - 2024
- Business Analytics using Data Science - IIM Bangalore - 2025
Timeline
Senior Proactive Monitoring Engineer - Team Lead
Salesforce
08.2024 - Current
Proactive Monitoring Engineer
Salesforce
01.2022 - 08.2024
Project Engineer
Wipro
11.2018 - 01.2022
Bachelor of Science - Computer Science and Engineering
DRIMES University