Summary
Overview
Work History
Education
Skills
Timeline
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Shyam Reddy

Hyderabad

Summary

  • Qualified IT Professional with 4+years of total experience as Administrator.
  • Excellent verbal and written communication skills - able to present information, status, and issues in a clear and concise manner with the goal of driving to a decision.
  • A passionate, articulate, goal-oriented and dynamic professional with successful background in Requirement Gathering, Technical Documentation, Software Validation, Software Release and experienced Software Developer in ServiceNow .
  • Attention to detail and complex problem solving abilities from operational and technical perspective.
  • Ability to work independently and as part of a group.
  • Aptitude for learning and rapidly mastering new applications and technology.
  • Excellent analytical skills with proficiency in debugging and problem solving.

Overview

4
4
years of professional experience

Work History

ServiceNow Administrator

CGI
03.2020 - Current
  • Responsible for day to day management within the platform .
  • Collaborated with internal teams to assign cases to the appropriate Subject Matter Expert Team, expediting problem resolution
  • Enhancements and Development in Incident Management, Request Management and Service Catalog Management .
  • Experience Developing ServiceNow applications from Business requirements and Technical design documents.
  • In-depth knowledge of the technical implementation of Change Management, Incident Management, Problem Management, Service Catalog, Configuration Management, Reporting, Discovery and Integrations.
  • Core competency areas include IT Service Management using ServiceNow Tool.
  • Expertise on creation of workflows for Service Catalog items in ServiceNow.
  • Functional knowledge and implementation experience of ITSM frameworks.
  • Managed intake and requirements gathering for corporate wide ServiceNow instance.
  • Good knowledge of CMDB and Asset Management Services: Business Services, Service Offerings and Configuration item relationships.
  • Understanding of IT service management (ITSM) and the ITIL business process.
  • Maintain Service level agreement (SLA) and monitor an SLA Workflow.
  • Created Knowledge articles to document the steps in creating the catalog item.
  • Created Knowledge articles to document the steps in creating the catalog items.

Education

B.tech -

Amrita School of Engineering
Bengaluru , India

Skills

  • Operating Systems
  • Programming Languages
  • Software Methodologies
  • Tools & Utilities
  • Scripting Languages
  • Application Servers

Windows, UNIX, Linux

Service Now, BMC Remedy

JavaScript, HTML, CSS

Timeline

ServiceNow Administrator

CGI
03.2020 - Current

B.tech -

Amrita School of Engineering

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