Shruti
Hyderabad
Summary
Driven and passionate Customer Success Enthusiast , eager to elevate customer experiences and contribute to organizational growth.Skilled in fostering strong relationships, proactively resolving issues, and ensuring customer satisfaction.Seeking opportunities to further develop skills, exceed expectations, and make a meaningful impact in the dynamic field of customer success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Success Manager
SmarterHomes Technologies Pvt.Ltd.
05.2023 - Current
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Established team priorities, maintained schedules and monitored performance.
- Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
People and Operation Intern
People Matters
05.2022 - 07.2022
- Maintained 100% accuracy and timely schedule of
updating employee records
- Invited 50+HR speakers and industry experts for
the company’s Tech HR Conference
- Managed day- to- day operations in coordination
with internal and external departments to ensure
smooth business operation - Experience with Keka HR payroll software
- Formulated an onboarding plan & conducted
employee onboarding for 12 employees - Planned employee engagement activities and
rewards & recognition
Education
PGDM - Marketing And HR
Jaipuria Institute of Management
Indore, India04.2023
B.com Vocational - Commerce
St.Xavier's College
Ranchi, India11.2020
High School Diploma -
DAV Public School,Bariatu
Ranchi, India05.2017
Skills
- Work Planning and Prioritization
- Customer Account Management
- Onboarding and Orientation
- Customer Relationship Building
- Team Management
- Communication Skills
- Administration and Reporting
- Negotiation
- Documentation And Reporting
- Teamwork and Collaboration
Certification
Project Management - Google certified
Building High Performance Team - ijaipuria
Change Management - ijaipuria
Delegation and Empowerment - ijaipuria
Timeline
Customer Success Manager
SmarterHomes Technologies Pvt.Ltd.
05.2023 - Current
People and Operation Intern
People Matters
05.2022 - 07.2022
PGDM - Marketing And HR
Jaipuria Institute of Management
B.com Vocational - Commerce
St.Xavier's College
High School Diploma -
DAV Public School,Bariatu
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