Shruthi Challa

• Worked with 3 Scrum masters in coaching a Scrum team composed of product owners, software developers, and software testers
• Provided coaching and support and drove Agile/Lean practices to deliver value across the organization
• Built 2 self-managing teams capable of achieving release goals and delivery objectives following Scrum principles
• Hosted 40+ Agile ceremonies, including daily stand-ups, sprint planning, sprint reviews, and sprint retrospectives
• Tracked sprint metrics and maintained dialogue with 6 teams on performance, challenges, accountability, and recognition
• Conducted sprint reviews to showcase completed work, gather feedback from stakeholders, and prioritize future work items effectively.
• Facilitated cross-functional collaboration to improve overall team performance and project outcomes.
• Increased stakeholder satisfaction by establishing transparent communication between the development team and clients.
• Created detailed documentation to ensure smooth handoffs between various teams involved in the project lifecycle.
• Established strong relationships with vendors and external partners contributing positively towards overall project success.
• Streamlined communication channels for team collaboration, resulting in faster issue resolution.
• Coached team members on Scrum processes, fostering a culture of continuous improvement.
• Enhanced product delivery timeline with effective backlog management and prioritization of tasks.
• Led retrospective meetings to analyze completed sprints'' successes and challenges, promoting continuous learning within the team environment.

• Understand the client needs in order to identify opportunities to expand and grow existing business
• Act as a liaison between Product operations team and client in order to satisfy client needs while operating within internal parameters
• Planning and execution of new project requirements in terms of Training, Content, Quality metrics and Operations deliverables
• Implementation of the planned activities and regular reporting and identifying the changes to improve the performance/deliverables Manage the comprehensive period-end client reporting for designated product groups
• Manage the end-to-end client management process
• Handling different levels of escalations based on customer queries
• Process Training of New Hires & OJT - A 21 Days NHT curriculum, which includes Soft Skill, customer service & Product Knowledge followed by Client Certification and Readiness check On the Job
• Training includes monitoring and evaluating the employee's performance, create TNI/AOIs and conduct Training sessions and track the progress (Inbound, Outbound, NRI, Email etc.,) Refresher Trainings, TNIs, TNAs etc.
• Behavioral Training - Behavioral Training to employees
• Content Development- Develop content using Articulate and Canva which simplifies complex processes and steps into easily comprehendible Steps and processes
• Stakeholder Management – Close Management of Stakeholders by Daily/weekly /monthly updates, Personal contact, Implementation of changes suggested by the stakeholder post analysis of the possibilities and requirements
• Team Management – Train the Trainers on Products, Soft skills, Behavioral Trainings which includes learning styles, Time Management, Team Management, ADDIE Model, Communication skills, Telephone Etiquette,Email Etiquette, Reports, etc., Also, Assigning the LMS Courses to he Team basis the skillset and areas of improvement.

• Preparing students to improve their Communication Skills, participate in Group Discussions
• Preparing interactive videos to enhance the training materials Conduct Quizzes and assessments
• Enhancing their Reading / Listening & Writing Skills Conducting Mock Test & Reviewing the same Preparing students for IELTS on speaking module
• Help students prepare for interviews
• Analyze the training needs of Enrolled students
• Monitor the individual performance and provide feedback.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Organize and conduct calibrations with internal and external stakeholders to discuss opportunities observed and suggest necessary measures to avoid defects on the scoring methodolog

• Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
• Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
• Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
• Collaborated with cross-functional teams to develop and implement targeted solutions for identified quality issues, ensuring continuous improvement.

Joined as a Process Associate for a data verification and updating process Ensuring the highest quality of services in terms of conversion of data verification and production Imparting training to all new associates and was also part of the mentor team