Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHIVA RAMA KRISHNA VOLUVOJU

CUSTOMER SUPPORT ASSOCIATE
Warangal,TG

Summary

Adept at problem-solving and with a keen eye for detail, excelled at Tech Mahindra by significantly enhancing data quality and user experience. Expertise in data management and active listening ensured a high percentage of queries understood, driving improvements in STEM content accuracy and app functionality.

Overview

2
2
years of professional experience
8
8
years of post-secondary education
3
3
Languages

Work History

Customer Support Associate

Tech Mahindra
09.2022 - Current

Percent of queries understood: Primary responsibility will be to resolve client queries related data computation on proprietary tool , Data compute with a focus on achieving high percentage of queries understood(PQU).

  • Data Labeling and Modification: Accurately label and modify data to ensure its quality and relevance. This involves annotating datasets, correcting errors, and enhancing data for machine learning models.
  • Website and App Rating: Evaluate and rate websites and applications based on predefined criteria. Assessments that help improve user experience and guide development teams in making necessary enhancements.
  • STEM Subject Matter Annotations: Provide expert annotations for STEM (Science, Technology, Engineering, and Mathematics) subjects. Knowledge in these areas ensure that educational content is accurate, informative, and engaging.

Education

MBA - MARKETING

SR ENGINEERING COLLEGE
WARANGAL
02.2021 - 01.2023

BBA - Commerce

SR ENGINEERING COLEGE
WARANGAL
06.2017 - 01.2022

High School Diploma -

R.D JUNIOR COLLEGE
WARANGAL
06.2015 - 04.2017

Skills

    Problem-solving abilities

    Active listening

    Teamwork

    Remote support

    Time management

    Multitasking Abilities

    Excellent communication

    Decision-making

    Time management abilities

    Organizational skills

    Data management

    Adherence to Guidelines

    STEM Knowledge

    Attention to Detail

Timeline

Customer Support Associate

Tech Mahindra
09.2022 - Current

MBA - MARKETING

SR ENGINEERING COLLEGE
02.2021 - 01.2023

BBA - Commerce

SR ENGINEERING COLEGE
06.2017 - 01.2022

High School Diploma -

R.D JUNIOR COLLEGE
06.2015 - 04.2017
SHIVA RAMA KRISHNA VOLUVOJUCUSTOMER SUPPORT ASSOCIATE