Shimpy Khillan
Program Manager
Gurugram
Summary
Certified Project Management Professional (by PMI) with Google Ads Display certification from Skillshop. 6+ years of experience in Program Management and business operations in digital marketing and logistics industries. Successfully delivered multiple complex projects at Google Pay, BigBasket, and Jabong. Exceptional skills in communication and collaboration with cross-functional teams in areas such as Business Development, Engineering, Product, Operations, Legal, and Finance. Consistently achieved outstanding results through continuous process improvement initiatives. Recognized as gold medalist in B-Tech (Computer Science) and silver medalist in PG Diploma (Operations & Marketing).
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work History
Program Manager
Google Pay (On rolls of Encora Inovations Labs India Pvt. Ltd)
2021.09 - Current
- Manage monetization and growth of Google Pay's Performance Marketing & Ads products, including Vouchers, Brand Showcase, and Native Banner Ads.
- Analyze campaign performance against key metrics to identify, recommend, and implement optimizations to increase conversion rates and meet clients' requirements.
- Monitor and communicate campaign progress of top merchants through regular, in-depth analysis reports and insights to meet advertiser needs.
- Lead end-to-end implementation of multiple Voucher projects, such as leverage features and themed vouchers to enhance merchant reach, and drive revenue growth through innovative campaigns.
- Spearheading onboarding trial program for new merchants, onboarding 30+ new merchants in 2 months.
- Troubleshoot merchant issues and collaborate with cross-functional teams to develop optimal solutions.
- Manage sales pipeline, oversee yearly, quarterly, and monthly revenue growth analysis.
- Single-threaded leader for analytics, dashboarding, and data handling.
- Share weekly updates on voucher metrics with senior leadership.
- Developed multiple dashboards using SQL queries and tools like Wisent and Culvert to evaluate Account Managers' performance, partner engagement, and revenue growth.
- Single point of contact for managing SPOT product activities at Google Pay, which includes invoicing, partner engagement, data analytics, and resolving partner/platform issues.
Freelance Transcription Lead
Linguistixtank.com
2019.07 - 2020.06
- Successfully managed team of 6 members, ensuring timely delivery of projects with 100% success rate.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Demonstrated exceptional quality assurance skills as reviewer, and quickly advanced from transcriber to reviewer within 6 months.
Assistant Process Manager
Bigbasket.com
2018.11 - 2019.02
- Served as key liaison between hubs and central operations, ensuring seamless daily operations and resolving issues promptly.
- Worked with Locus Team to implement optimal delivery routes.
- Developed Standard Operating Procedures (SOPs) to streamline processes and conducted regular audits to monitor SOP adherence and areas of improvement.
Associate Project Manager
Ixiasolutions
2017.05 - 2018.05
- Successfully delivered 6 projects within 1 year, meeting time, cost, and quality parameters.
- Participated in continuous improvement efforts within Ixia by contributing ideas for process enhancements based on lessons learned from previous projects.
- Managed team of 5-15 employees across multiple projects.
- Led client communication (US clients) in multiple projects.
- Involved in resource budgeting, deployment, and tracking project life cycle.
- Responsible for sharing daily progress report with senior leaders.
Team Leader (Operations)
GoJavas (Quickdel Logistics Pvt. Ltd.)
2015.01 - 2015.10
- Handled day-to-day operations of linehaul, airport, and interstate operations.
- Set performance expectations for linehaul team, monitoring progress towards goals and providing constructive feedback as needed.
- Led taxation project, guiding team in interstate sales tax filing, entry tax, and local body taxes.
- Responsible for Process Improvement projects to reduce waste and improve productivity in Load Processing Centers (LPCs).
- Spearheaded automation projects in LPCs, such as installation of biometric machines, volumetric machines, and dead weight machines.
- Benchmarked industry trends, new technologies, concepts, and techniques to improve current organizational processes.
- Actively contributed to CSR initiatives by making it mandatory in LPCs to hire at least two specially-abled persons.
Education
PGP (Marketing and Operations) -
IILM
Gurgaon 2012.07 - 2014.04
B.Tech. (Comp Engg.) -
UIET, Maharishi Dayanand University
Rohtak 2007.08 - 2011.04
Class XII -
Arya Girls Public School
Panipat 2006.04 - 2007.04
Class X -
Arya Girls Public School
Panipat 2004.04 - 2005.04
Skills
Program Management
SQL
Advanced MS Excel
Dashboards & Reports
Data Analytics
Digital Marketing
Stakeholder Management
Teamwork and Collaboration
Google Docs Editors Suite
Summerinternship
04/01/13, 05/01/13, Jabong, Warehouse Automation, Business development. Designed and implemented routing and sorting codes and reduced sorting time of shipments by 80%. Prepared a longitude-latitude database for branch expansion. Did secondary Market research to collect business intelligence data.
Timeline
Program Manager
Google Pay (On rolls of Encora Inovations Labs India Pvt. Ltd)
2021.09 - Current
Freelance Transcription Lead
Linguistixtank.com
2019.07 - 2020.06
Assistant Process Manager
Bigbasket.com
2018.11 - 2019.02
Associate Project Manager
Ixiasolutions
2017.05 - 2018.05
Team Leader (Operations)
GoJavas (Quickdel Logistics Pvt. Ltd.)
2015.01 - 2015.10
PGP (Marketing and Operations) -
IILM
2012.07 - 2014.04
B.Tech. (Comp Engg.) -
UIET, Maharishi Dayanand University
2007.08 - 2011.04
Class XII -
Arya Girls Public School
2006.04 - 2007.04
Class X -
Arya Girls Public School
2004.04 - 2005.04
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