- Community involvement
- Books
- Baking
Shikha Bhargava
Hyderabad
Summary
Highly motivated and results-driven Operations Team Lead with 6+ years of experience in coordinating and overseeing complex projects and teams. Experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Team Leader
Cognizant Technology Solutions India Pvt. Ltd.
2022.10 - Current
- Led multiple teams of 18-35 associates providing guidance, training and support to ensure efficient and accurate completion of daily tasks.
- Worked with Google as a client for GMB (for both English and RTT markets).
- Was actively involved in hiring and conducting IJPs for different roles.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Assisted in recruitment to build team of top performers.
- Maintained database systems to track and analyze operational data.
- Devised and implemented processes and procedures to streamline operations.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Conducted regular reviews of operations and identified areas for improvement.
Process Specialist/Subject Matter Expert
Cognizant Technology Solutions India Pvt. Ltd.
2021.09 - 2022.09
- Worked as a Subject Matter Expert for GMB.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Prioritized initiatives to increase success rates of strategic projects and different KRAs like CSAT, SLA and Quality.
- Monitored and reported on process performance to verify compliance with established standards.
- Assisted in preparing business plans and investment strategies.
- Supported both Nesting and production teams and was the in-charge of the workflows, knowledge transition and mentoring.
- Generated reports detailing findings and recommendations.
Process Executive/Senior Process Executive
Cognizant Technology Solutions India Pvt. Ltd.
2018.08 - 2021.08
- Worked for different LOBs in the project.
- Answered telephone or online requests and completed interactions quickly to meet productivity goals.
- Investigated basic issues and escalated more complicated concerns.
- Created reports, presentations and other materials for executive staff.
Education
Masters in Bioinformatics - Bioinformatics
Devi Ahilya Vishwavidyalaya
Indore, India06.2018
Bachelors in Biotechnology - Biotechnology
Jiwaji University
Gwalior, India06.2016
Skills
- People management
- Communication
- Stakeholder management
- Monthly, weekly and quarterly reviews and performance enhancement of teams
- Ability to be customer-oriented in handling communications and issues
- Critical thinking and problem solving
- Teamwork and Collaboration
- Team supervision
- Leading Team Meetings
- Onboarding and Orientation
Accomplishments
- Provided many product ideas to improve the tools used in the current project which were accepted.
- Helped in achieving difficult process targets at odd times.
Certification
- First Time Lead, Cognizant Technology Solutions India Pvt. Ltd.
- MS Excel
Interests
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Team Leader
Cognizant Technology Solutions India Pvt. Ltd.
2022.10 - Current
Process Specialist/Subject Matter Expert
Cognizant Technology Solutions India Pvt. Ltd.
2021.09 - 2022.09
Process Executive/Senior Process Executive
Cognizant Technology Solutions India Pvt. Ltd.
2018.08 - 2021.08
Masters in Bioinformatics - Bioinformatics
Devi Ahilya Vishwavidyalaya
Bachelors in Biotechnology - Biotechnology
Jiwaji University
- First Time Lead, Cognizant Technology Solutions India Pvt. Ltd.
- MS Excel
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