Sheenu Baunthiyal

Product Management: Project & Release Management: Vendor & Client Relations: Resource Management & Mentorship:

• Constructed product roadmaps by aligning product features with market needs, in collaboration with Company CTO.
• Created high-level requirements and managed product backlog to ensure alignment with business goals.
• Played a key role in devising product features and detailing requirements for core modules of HCM products, including: US Payroll and Taxation
  Expense Module
• Managed production releases, ensuring smooth communication and timely delivery.
• Conducted daily status meetings with Business Analysts (BA), Development (Dev), UI, and QA teams, tracking milestones and ensuring product delivery.
• Reviewed weekly project status with management to track progress and milestones.
• Managed Level 1 (L1) and Level 2 (L2) escalations, ensuring quick resolutions and maintaining client satisfaction.
• Liaised with third-party vendors for product-related integrations, ensuring smooth collaboration.
• Managed frontend customer relations for the Mendix account, ensuring strong communication and client satisfaction.
• Conducted bi-weekly project governance calls to maintain transparency and address any issues.
• Managed resource allocations to ensure the right talent was available for project needs.
• Acted as the Level 1 contact for handling client escalations on resource and delivery issues.
• Mentored teams across Pega and Mendix guiding them in technical and project execution.
• Planned and tracked training and certification programs, ensuring team development.
• Contributed to organization wide initiatives like communication and soft skills training, including newsletters, case studies, and proof-of-concepts (POCs).
• Created and managed project plans, timelines and budgets.
• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.

Greenfield Product Development: People HCM

Technology: Pega 8.1
Role: Project Manager / Lead BA
Responsibilities:

• Aligned product features with market needs alongside CTO.
• Created high-level requirements and managed product backlog.
• Led management and stakeholder reviews, and weekly status updates.
• Managed resources: availability, mitigation, performance tracking, and skill development.
• Conducted client workshops to identify, prioritize, and scope requirements.
• Reviewed Business Requirement Document (BRD) and coordinated with QA/Dev teams to resolve defects

A Large Investment Advisory Firm based in US

Technology: Pega CLM Framework
Role: Lead BA
Responsibilities:

• Engaged clients: presented proposals, conducted discovery workshops, and drafted the Business Proposal Document. Led & Won this bid for Evonsys
• Led offshore Dev and QA teams, overseeing daily project activities.
• Managed resources across multiple locations, including mitigation planning and performance tracking.
• Conducted sprint retrospectives to identify areas for improvement.
• Managed requirements in Agile Studio and reviewed BRD
• Prepared training manuals and participated in triage calls

Global Leader in Publishing, Education and Research Technology: Open Source
Tools: AHA, Confluence, Visio, Jira
Responsibilities:

• Led requirement gathering sessions with client BA/Business teams.
• Drafted user stories within sprint cycles.
• Performed data analytics to identify key data points for marketing/customer analysis.
• Coordinated with QA and Dev teams to validate and resolve defects.
• Created master templates for new product configuration, reports, and question types.

Leading European Bank

Role: Business Analyst
Technology: Pega 6.2
Tools: Pega, SharePoint
Responsibilities:

• Conducted requirement download sessions with onsite BA.
• Drafted use cases and process flows.
• Facilitated show-and-tell sessions with business stakeholders.
• Conducted requirement walkthroughs with Dev/QA teams.
• Coordinated with Dev/Test teams for requirement understanding.
• Performed functional testing

Leading Retail Chain in Europe

Role: Business Analyst
Technology: Pega CPM
Tools: Pega DCO, SharePoint, Visio
Responsibilities:

• Managed requirement prioritization, use case modeling, and change request management.
• Captured requirements in Pega PRPC (DCO).
• Involved in functional design: created high-level process flows (BPMN standards) and draft flows (Microsoft Visio).
• Built UI screens and defined rules, validations, and actions in the Pega application.
• Served as the single point of contact for managing UAT/Postproduction support for three out of seven releases.
• Created end-user training manuals and provided offshore-based training to call centers in Barcelona, Erfurt, and the UK.