Calligraphy
SHEELAM RANI
Aspiring Cabin Crew
Hyderabad
Summary
Enthusiastic and self-motivated professional with more than 3 years of experience in delivering customer service excellence as a team player.
Proven ability to collaborate effectively with colleagues while handling diverse customer needs with keen attention to detail and
strong organizing skills. Demonstrated adaptability by thriving in fast-paced environments and consistently supporting team goals.
Skilled in time management, ensuring efficiency and seamless service delivery. Eager to leverage customer service expertise and a
proactive approach to contribute effectively to a dynamic cabin crew team.
Overview
3
3
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Software Associate (Trainee) in IHRMS,
AURO PRO SOFT SYSTEMS PVT LTD
12.2022 - Current
- Resolved employee login issues monthly by managing password resets and access permissions in IHRMS and ESS portals.
- Generated unique employee codes during onboarding, ensuring seamless integration into HR systems.
- Maintained and updated employee data across departments, improving data accuracyCreated employee and consultant IDs across multiple environments (Production, Test, Dev, UAT, PPRD).
- Assigned organizational roles, grades, and locations to employees in EBS, supporting accurate HR reporting.
- Managed position hierarchy discrepancies, improving reporting structure accuracy.
- Processed employee terminations and deactivations in compliance with HR policies.
Intern - Associate - IHRMS
Effigent Software Solutions
08.2022 - 11.2022
- Gained hands-on expertise in Oracle Cloud ERP and IHRMS.
- Learned to leverage software modules to streamline business processes, ensuring tools.
- Developed skills in accurately recording, maintaining, and managing comprehensive employee lifecycles.
Education
MBA - Human Resources Management
OMEGA PG COLLEGE
Hyderabad, India 04.2001 -
Bachelor of Commerce - Bcom
St. Mary’s College Affiliated To Osmania University
Hyderabad, India 04.2001 -
12th Grade -
GEMS English School, Dehri-on-sone, Rohtas, Bihar
Bihar, India06-2019
10th Grade -
GEMS English School, Dehri-on-sone, Rohtas, Bihar
Bihar, India06-2017
Skills
Customer Service Excellence Communication Skills Organizing Skills Team Work Adaptability & Flexibility
Problem Solving Time Management Empathetic Positive Attitude Self Motivated Patience
Certification
McKinsey Forward Program
Interests
Fitness
Art & Crafts
Timeline
Software Associate (Trainee) in IHRMS,
AURO PRO SOFT SYSTEMS PVT LTD
12.2022 - Current
Intern - Associate - IHRMS
Effigent Software Solutions
08.2022 - 11.2022
MBA - Human Resources Management
OMEGA PG COLLEGE
04.2001 -
Bachelor of Commerce - Bcom
St. Mary’s College Affiliated To Osmania University
04.2001 -
12th Grade -
GEMS English School, Dehri-on-sone, Rohtas, Bihar
10th Grade -
GEMS English School, Dehri-on-sone, Rohtas, Bihar