Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shashank Reddy Maddikuntla

ServiceDesk Engineer
Hyderabad

Summary

Dynamic Azure Engineer with a proven track record at HODIMO INFO TECH, enhancing system reliability and customer satisfaction through effective monitoring and troubleshooting. Skilled in Azure infrastructure management and cloud computing, I successfully migrated legacy applications, reducing operational costs while delivering empathetic support and optimizing performance.


Overview

3
3
years of professional experience
2
2
years of post-secondary education
2
2
Certifications

Work History

Azure Engineer

HODIMO INFO TECH
05.2023 - 05.2025
  • Improved system reliability by implementing monitoring tools and conducting regular maintenance tasks in the Azure environment.
  • Troubleshot complex issues within the Azure environment, delivering timely resolutions to minimize downtime and maintain optimal performance levels.
  • Worked with developers to integrate resources within projects using Azure and Azure DevOps.
  • Migrated legacy applications to the Azure cloud platform, resulting in increased flexibility and reduced operational costs.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Diagnosed and troubleshot hardware, software and network issues.

Salesforce Developer Intern

Asap Data Solutions
06.2022 - 01.2023
  • Optimized system performance with thorough testing and debugging of custom Salesforce solutions.
  • Reduced manual workload for customer service agents by automating case assignment processes using Apex classes and triggers.
  • Enhanced user experience by designing and implementing custom Salesforce applications.
  • Streamlined data management processes by developing and maintaining Salesforce triggers, workflow rules, and process builders.

Education

Master of Science -

University of East London
London
05.2021 - 01.2023

Skills

Azure active directory

Azure infrastructure management

Azure virtual machines

Cloud computing

Network troubleshooting

Hardware troubleshooting

Customer needs assessment

Tracking and documentation

Excellent communication

Customer service expert

Certification

Microsoft Azure Administrator[104]

Timeline

Azure Engineer

HODIMO INFO TECH
05.2023 - 05.2025

Salesforce Developer Intern

Asap Data Solutions
06.2022 - 01.2023

Master of Science -

University of East London
05.2021 - 01.2023

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Shashank Reddy MaddikuntlaServiceDesk Engineer