Sharmila Chandaka
HR Shared Services Specialist
Hyderabad
Summary
Strategic HR professional with 5+ years of experience in HR operations, employee relations, and organizational development. Adept at identifying and implementing continuous improvement initiatives, utilizing data-driven decision-making, and cultivating leadership at all organizational levels. Proficient in aligning HR objectives with business goals, managing high-impact projects, and nurturing a culture of learning, compliance, and innovation.
Overview
6
6
years of professional experience
Work History
HR Shared Services Specialist
Qualcomm Inc
06.2025 - Current
- Cross-Functional Collaboration: Work with Talent Acquisition, Legal, Finance, Tax, and Procurement teams to review and enhance compensation, benefits, and leave programs for compliance and market competitiveness.
- Data Audits & Validation: Conduct internal audits and data validation processes (e.g., job code audits, business title mismatches, compensation and benefits data accuracy) to ensure compliance and data integrity.
- Vendor Management: Collaborate with external vendors for implementation, renewals, benchmarking, and contract negotiations, ensuring service quality and alignment with organizational goals.
- Policy Guidance & Alignment: Provide guidance and support to HR partners and business leaders on compensation and benefits policies, ensuring alignment with corporate objectives and regulatory requirements.
HR Shared Services Representative
Qualcomm Inc
05.2023 - 05.2025
- Employee Inquiry Resolution: Delivered high-quality support in a global HR contact center environment, resolving complex employee inquiries related to HR policies, programs, and systems including Workday, ServiceNow, Bswift, and Eightfold.
- Team Development: Coached team members, fostering continuous learning and strengthening team performance; trained new hires, conducted training sessions, audits, monthly feedback reports, monitored quality scorecards, and took responsibility for team outcomes
- Customer Service Excellence: Responded to customer requests through multiple communication channels, utilized knowledge base research to provide solutions and improved first call resolution rates while ensuring reliability in service delivery.
- Process Optimization: Actively contributed to process improvement initiatives and knowledge base enhancements to improve employee experience and operational efficiency.
- Issue Escalation & Collaboration: Collaborated with cross-functional HR teams to escalate and resolve advanced issues, contributing to continuous improvement of HR service delivery.
ERC HR Specialist
Amazon Development Centre India Pvt Ltd
06.2021 - 05.2023
- Managed a team as an SME to meet service-level agreements (SLAs) and uphold quality standards.
- Organized onboarding and specialized trainings for new hires, and designed backup SME training modules.
- Streamlined HR processes by revising SOPs and creating new ones for emerging workflows, driving operational efficiency.
- Acted as escalation point for complex policy/process inquiries, collaborating with cross-functional teams to expedite resolutions.
- Oversaw escalated employee contacts and pending cases from Tier 1 teams, ensuring prompt closure and high employee satisfaction.
ERC HR Sr. Associate
Amazon Development Centre India Pvt Ltd
11.2020 - 06.2021
- Resolved employee concerns by referencing internal knowledge bases and escalated unresolved issues effectively.
- Logged inquiries from phone and email into Trouble Ticketing tools, maintaining accuracy and consistency in case handling.
Data Analyst
Tech Mahindra
08.2019 - 10.2020
- Conducted data analysis to optimize Microsoft Bing's search results using the Universal Human Relevance System (UHRS), leveraging deep market knowledge and research techniques.
- Interpreted data, analyzed results using statistical techniques and provide ongoing reports.
- Developed and implemented databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality.
- Gathered data from both primary and secondary data sources maintaining integrity in database management.
Education
Master of Business Administration (Online) - Human Resource Management
Manipal University Jaipur
01.2026
Bachelor of Technology - ECE
PYDAH College of Engineering and Technology
05.2019
Skills
- Towers Watson- Benefits tool
- Workday - HRM platform
- ServiceNow - Workspace
- Bswift – Benefits tool
- Salesforce CRM
- E*trade – Trading Platform
- ADP - US Payroll
- Simplicity – Overpayments
- ICIMS- Recruiting Software
- Fidelity 401k - Plan Sponsor Webstation
- MySource – Employee Records
- GRAEBEL - Global Relocation Services
- Stock Portal - Equity Management System
- IVY – Assess, Focus, Pivot, Forte and Compensation
Additional Information
- LIFECYCLE (Employee Onboarding to Termination)
- PAYROLL & COMPENSATION
- HEALTH & WELLFARE BENEFITS, LEAVE OF ABSENCE
- FINANCIAL BENEFITS
- ANNUAL REVIEW, PIP, PROMOTIONS
- REDUCTION IN FORCE
- EMPLOYEE RELATIONS
Timeline
HR Shared Services Specialist
Qualcomm Inc
06.2025 - Current
HR Shared Services Representative
Qualcomm Inc
05.2023 - 05.2025
ERC HR Specialist
Amazon Development Centre India Pvt Ltd
06.2021 - 05.2023
ERC HR Sr. Associate
Amazon Development Centre India Pvt Ltd
11.2020 - 06.2021
Data Analyst
Tech Mahindra
08.2019 - 10.2020
Bachelor of Technology - ECE
PYDAH College of Engineering and Technology
Master of Business Administration (Online) - Human Resource Management
Manipal University Jaipur
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