SHARATH CHANDRA KOMARAGIRI
Catalog and Program Team Leader
Hyderabad
Summary
As a dedicated Program Manager with over 2 years of experience in e-commerce, I excel in catalog optimization, data analysis, and process improvement. My certifications in Excel and Lean Six Sigma complement my proven ability to lead teams and implement strategies that enhance operational performance, driving both revenue growth and process efficiencies. My passion for continuous improvement motivates me to deliver results that align with business objectives Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 3 years of extensive leadership experience in Retail and E-Commerce. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Program and Team Manager - Catalog and Operations Coordination
ComfortClick
Hyderabad
03.2024 - Current
- Company Overview: E-commerce platform focusing on catalog management and operations
- Led a team of 15 professionals managing product catalogs and operational processes
- Contributed to significant revenue growth and met organizational sales objectives
- Applied program management methodologies, resulting in improved operational efficiency
- E-commerce platform focusing on catalog management and operations
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Led employee relations through effective communication, coaching, training, and development.
- 2+ years of Program Management experience by collaborating with multiple teams
- Used Lean Six Sigma techniques to improvise the process resulting in saving headcount and improving efficiency
Catalog Lead
Amazon
Hyderabad
11.2022 - 03.2023
- Managed various aspects of product catalog for a major e-commerce platform
- Oversaw product catalog for Amazon Style Stores, ensuring accuracy and timely updates
- Conducted regular quality checks to maintain high catalog standards
- Improved efficiency by 70% using Lean Six Sigma Techniques and Process Improvements
Catalog Specialist - Retail Business Services
Amazon
Hyderabad
03.2020 - 04.2022
- Handled catalog management within Amazon's retail business services
- Managed and optimized product listings for accuracy and consistency
- Conducted data analysis to enhance product visibility and sales
Customer Service Associate
Amazon
Hyderabad
05.2019 - 02.2020
- Part of the Amazon customer service team based in Hyderabad
- Resolved customer queries and problems in Amazon Retail Customer Service
- Provided digital device and technical support
- Handled more than 30 calls a day with 95% CSAT
Technical Specialist
Tech Mahindra
Hyderabad
04.2018 - 03.2019
- Technical support for telecommunications clients
- Resolved technical queries for Telstra's customers
- Trained new hires and mentored team members
- Handled more than 30 calls a day with 90% CSAT
Education
B.Com - Commerce
AISECT
Bhopal, Madhya Pradesh 05.2015 - 06.2018
12th Grade - Mathematics And Sciences
Telangana State Board of Intermediate Education
Hyderabad 05.2015 - 05.2015
High School Diploma -
Board of Secondary School Education - A.P
Hyderabad, India 05.2013 - 05.2013
Skills
- Microsoft Office
- Six Sigma
- SQL
- Program Management
- Stake Holder Management
- Performance Management
- Data Analysis
Accomplishments
- Achieved a 20% growth in catalog size within six months at Amazon through strategic vendor collaboration.
- Managed product catalogs contributing to £100 million in annual sales, improving team productivity by 10%.
Timeline
Program and Team Manager - Catalog and Operations Coordination
ComfortClick
03.2024 - Current
Catalog Lead
Amazon
11.2022 - 03.2023
Catalog Specialist - Retail Business Services
Amazon
03.2020 - 04.2022
Customer Service Associate
Amazon
05.2019 - 02.2020
Technical Specialist
Tech Mahindra
04.2018 - 03.2019
B.Com - Commerce
AISECT
05.2015 - 06.2018
12th Grade - Mathematics And Sciences
Telangana State Board of Intermediate Education
05.2015 - 05.2015
High School Diploma -
Board of Secondary School Education - A.P
05.2013 - 05.2013
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