Sharat Sistla
Hyderabad
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Manager, Business Intelligence
Genpact India Limited
06.2024 - 11.2024
- Improved data quality by establishing rigorous data governance policies and procedures.
- Drove company-wide digital transformation efforts, positioning the organization for future growth in an increasingly data-driven world and reducing the cost to the company by USD 200K.
- Leveraged machine learning algorithms for predictive analysis, helping the company anticipate future trends and make proactive decisions.
- Worked closely with finance teams to develop budget forecasts based on historical data analysis, contributing to more effective resource allocation decisions.
- Facilitated knowledge sharing through the development of user-friendly documentation and training materials for BI tools and processes.
- Championed data-driven decision making across the organization, promoting a culture of evidence-based management.
- Streamlined reporting processes for improved decision-making and overall business performance.
- Developed custom dashboards and reports, tailoring insights to meet specific stakeholder needs impacting SLA's improvement by 23%.
- Leading Transitions for EMEA, APAC and Intercontinental business for leading Healthcare business
- Liaising with Executive/Senior Leadership and working with forward-thinking, Proactively participating & contributing to the cadence calls with the onshore partners.
Senior Manager, Business Intelligence
Genpact Hungary KFT
05.2023 - 06.2024
- Drove company-wide digital transformation efforts, positioning the organization for future growth in an increasingly data-driven world with a cost reduction of USD200K.
- Facilitated knowledge sharing through the development of user-friendly documentation and training materials for BI tools and processes.
- Supported new product development initiatives by providing critical market insights and competitive intelligence resulting in business growth of USD400K.
- Championed data-driven decision making across the organization, promoting a culture of evidence-based management.
- Reduced operational costs by identifying inefficiencies through detailed data analysis, enabling resources reallocation towards high-impact projects (8 FTE / USD 500K).
- Led cross-functional teams to develop comprehensive business intelligence strategies and roadmaps.
- Streamlined reporting processes for improved decision-making and overall business performance.
- Optimized data collection methods, ensuring accurate and timely insights for stakeholders.
- Deployed predictive analytics models to forecast future trends.
Senior Manager, Operations
Genpact India Limited
08.2021 - 05.2023
- Negotiated partnerships with suppliers/vendors for better pricing options resulting in overall cost reduction.
- Oversaw facility expansion projects, ensuring minimal disruption to operations during construction phases.
- Developed strong relationships with carriers, negotiating favorable contracts and ensuring consistent service quality.
- Implemented safety protocols to minimize workplace accidents, creating a safer environment for employees.
- Coordinated daily activities across multiple shifts ensuring smooth operation without delays or interruptions.
- Managed complex projects from inception to completion, ensuring timely delivery within budget constraints.
- Facilitated workshops and training sessions for employees, enhancing their understanding of strategic concepts and tools.
- Established clear metrics to measure progress toward strategic goals, enabling informed adjustments as needed.
- Optimized resource allocation by assessing project needs, prioritizing tasks, and assigning appropriate personnel accordingly.
- Streamlined business processes through conducting comprehensive evaluations and recommending data-driven improvements.
- Drove revenue growth of USD 1.02 MN by guiding the implementation of strategic initiatives across multiple departments.
- Improved company performance by identifying growth opportunities and developing actionable plans for expansion.
Business Operations Manager
Genpact India Limited
11.2017 - 07.2021
- Streamlined inventory management processes to reduce waste and increase profitability.
- Enhanced team productivity and efficiency through adoption of agile methodologies and continuous improvement practices.
- Managed inventory control processes to minimize stockouts and excess inventory, ensuring product availability and reducing storage costs.
- Streamlined communication between departments, resulting in more efficient project collaboration and faster problem resolution.
- Worked in tandem with peers to better understand business process and initiate improvements, helping company achieve goals.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Promoted energetic atmosphere with purpose to drive improvements in customer care and experiences.
- Drove process improvements to enhance product quality and customer satisfaction, leading to increased customer retention rates.
- Recruited, hired, mentored and trained ~500 staff on business procedures, policies, duties and customer care methods.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Manager of Operations
Genpact India Limited
08.2013 - 11.2017
- Managed daily operations, delegating tasks appropriately to ensure smooth functioning of the facility.
- Boosted customer satisfaction by addressing inquiries promptly and resolving issues effectively with 100% TAT and accuracy.
- Ensured compliance with industry regulations by staying updated on relevant laws and policies.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
Process Specialist
Genpact
08.2005 - 08.2013
- Streamlined communication within the team, leading to better project coordination and timely completion of tasks.
- Conducted regular audits of processes, identifying areas for improvement and recommending corrective actions.
- Served as a subject matter expert for process-related inquiries, providing guidance to colleagues when needed.
- Reduced production downtime by maintaining equipment and troubleshooting issues proactively.
- Led root cause analysis efforts on process failures, preventing future occurrences through corrective action implementation.
- Managed multiple projects simultaneously under tight deadlines while maintaining a strong focus on quality outcomes.
Senior Software Trainer
SISI CMTES
02.2000 - 07.2005
- Enhanced software training efficiency by incorporating hands-on exercises and real-world examples.
- Conducted regular assessments of existing training materials, updating them as needed to ensure alignment with industry best practices.
- Spearheaded initiatives to incorporate e-learning platforms into the company''s training repertoire, offering flexibility and convenience for busy professionals.
- Developed customized training materials tailored to various skill levels, improving employee retention rates.
Education
Bachelor of Commerce - Accounting
Arunachal University of Studies
Arunachal Pradesh07-2018
Skills
- Power BI
- Team management
- Training and mentoring
- Dashboard creation
- BI tool proficiency
- Data quality management
- Report development
- Business strategy
- Data and analytics
- SQL Scripting
- Business analysis
- Continuous improvement
- KPI tracking
- Business process improvement
Certification
· Certified in Sales Professional from Celonis Academy - 2020
· Certified in Robotic Process Automation from Automation Anywhere - 2018
· Six Sigma Green Belt Certification - 2017
· Industry Expertise program Certification from PSI Solutions International - 2016
· Certificate in Leadership Excellence from Dale Carnegie Training - 2016
· Harvard Mentor Manage program from Harvard Business Publishing - 2015
· Certified in Active Operations Management from AOM International - 2014
· S.E.A.L Certification (School of effective and Aspiring leadership program) from Genpact India - 2014
· Order to Cash and After-Market Services Certification - 2012
Timeline
Senior Manager, Business Intelligence
Genpact India Limited
06.2024 - 11.2024
Senior Manager, Business Intelligence
Genpact Hungary KFT
05.2023 - 06.2024
Senior Manager, Operations
Genpact India Limited
08.2021 - 05.2023
Business Operations Manager
Genpact India Limited
11.2017 - 07.2021
Assistant Manager of Operations
Genpact India Limited
08.2013 - 11.2017
Process Specialist
Genpact
08.2005 - 08.2013
Senior Software Trainer
SISI CMTES
02.2000 - 07.2005
Bachelor of Commerce - Accounting
Arunachal University of Studies
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