Shanmukha Rao Pulari

• I have initially joined as a Lead for Salesforce production support team.
• Working as a Team lead, managing a team of 22 members. Working on 7 Orgs in which there are multiple products like LAP, SEPL, MBL. Working on the enhancement and contribute to run business.
• Managed deployment activities, Production issues, Data merge.
• Resolved customer issues promptly, ensuring satisfaction and loyalty.

Retail banking application is developed and maintained on Sales force (Force.com) platform. This application is being used to handle all the customer relationship management activities. This application provides support for the existing users through raising the cases with the problems that the customers are facing

Working as a salesforce administrator, creating Users, Roles, Profiles, Page Layouts, Workflows, Validation rules, Reports, Dashboards. Experience in Designing of Reports, Dashboards and Analytic Snapshots. Experience in Data Migration using Import Wizard, Workbench and other integration tools like Apex Data Loader. Worked on the Security model using Profiles, Roles and Sharing Model, OWD settings.