Shaik Tauhid
Technical Specialist - SME
Hyderabad
Summary
Experienced technical specialist with a personable and knowledgeable approach, offering over 5 years of industry expertise. Proven proficiency in delivering comprehensive technical assistance at the Tier 2 level. Skilled in resolving complex issues and providing expert application support to enterprise organizations. Committed to delivering exceptional service and ensuring seamless operations for clients.
Overview
5
5
years of professional experience
4
4
Certifications
3
3
Languages
Work History
Technical Specialist -Subject Matter Expert
Cognizant technology Solutions
04.2023 - Current
- Serving as a Subject Matter Expert for Google gTech & gCare Technical Solutions, specializing in Google products such as AdWords, Google Analytics UA & GA4, and Tag Manager
- Project is based on PHP in conjunction with various other web technologies like JavaScript/jQuery, ReactJS, AJAX, XHTML, CSS and XML are used
- Having Strong knowledge on Google analytics, Google AdWords, Google tag Manager
- Google analytics eCommerce, Enhanced eCommerce tracking and Dynamic re-marketing, Developed and implemented custom JavaScript code snippets for various Conversions tracking such as Previews, Button, Leads, form tracking AJAX and Non-AJAX on standard and single page applications, IFRAME tracking, and monitoring website conversions via Gtag and GTM methods
- Analyzed website traffic and user behavior using Google Analytics to inform strategic decisions and improve performance
- Specialized in creating solutions for tracking leads and other key performance metrics
- Efficiently handled and resolved escalation calls, ensuring customer satisfaction and retention
- Conducted cross-training sessions for team members to enhance their knowledge and skills in Google Ads and Analytics
- Organized and led team huddles to align team objectives, address challenges, and foster a collaborative environment
- Brought forth a positive work ethic and a commitment to excellence
Senior Process Associate
TATA CONSULTANCY SERVICES
10.2021 - 03.2023
- Worked as system admin for PepsiCo IT Support and services (EMEA, APAC, NA)
- Handled Incoming service Tickets via Phone calls, chat and email, Involved in Dynamics 365 SCM implementation & consultancy engagement with strong analytical and conceptual skills in various business streams like product management, warehouse management, product information management
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution in Service-now
- Worked as Subject matter expert
- Wrote and maintained technical and functional specifications to document database intentions and requirements and Supported Various Team internally
- Provided assistance to network users regarding troubleshooting and procedures
- Utilized a strong working knowledge of cabling infrastructure and specifications
Senior Analyst
HCL technologies pvt ltd
11.2019 - 09.2021
- Offered RDS for cloud-based and web Applications, configured hardware, devices and software to set up work stations for employees, resolved system, hardware and Network issues within minimum amount of time, improving efficiency among all departments
- Performed quality assurance and quality control assessments of support ticket fulfilment
- Analyzed Software and hardware related issues to identify troubleshooting methods needed for quick remediation
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
- Managed client expectations of support and technology functionality
- Used Service-Now ticketing systems to manage and process support actions and requests
- Provided Tier 1 and Tier 2 IT support
Education
BTech - Electrical & Electronics Engineering
JNTUA
Board of Intermediate Education -
Narayana Junior College
Board of Secondary school education -
Ravindra Bharathi High School
Skills
● Google AdWords, Google Analytics GA4
● Tag Manager and SEO
● HTML, CSS, JavaScript
● XML, TypeScript, jQuery, JSON
● Microsoft office 365 & G- Suite
● Microsoft Advanced Excel & Google Sheets
● Active Directory, Network Security, DNS, VPN, Network Configuration, Network Hardware and Software Maintenance
● Linux (Cent-OS, Ubuntu), MYSQL, PostgreSQL
Personal Information
Nationality: Indian
Certification
● JavaScript- https://www.hackerrank.com/certificates/95871e3af3b2
Skills
- Time Management Skills
- Creative Problem Solving
- Analytical Thinking Skills
- Interpersonal Communication Skills
- Project Management
- Management Skills
- Critical thinking and problem solving
Hobbies
- Gaming, Music and art
- Cooking and Travelling
Timeline
Technical Specialist -Subject Matter Expert
Cognizant technology Solutions
04.2023 - Current
Senior Process Associate
TATA CONSULTANCY SERVICES
10.2021 - 03.2023
Senior Analyst
HCL technologies pvt ltd
11.2019 - 09.2021
BTech - Electrical & Electronics Engineering
JNTUA
Board of Intermediate Education -
Narayana Junior College
Board of Secondary school education -
Ravindra Bharathi High School
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