Director with 20+ years of experience delivering large-scale digital transformation across government, telecom, and enterprise domains. Expert in CRM (Siebel, Salesforce), SOA, integration, and AI-driven platforms, with proven success in improving operational efficiency by 30–50% and delivering scalable, high-performance systems.
Hi, I’m
SHAIK EGBAL
Director
Hyderabad
Summary
Overview
4
Certificates
21
years of professional experience
Work History
BVA Global Pvt LtdHyderabad
Director
01.2026 - Current
Job overview
- Leading digital transformation, CRM, and integration programs
- Managing global client delivery and consulting engagements
- Driving architecture, strategy, and implementation
- AI Product Development
- Led architecture for an AI-powered image generation platform
- Enabled multimodal processing (text-to-image)
- Designed character-consistent outputs
- Built scalable multi-model orchestration
- Improved project efficiency with strategic planning, resource allocation, and time management practices.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Secured lucrative partnerships to expand market reach, negotiating favorable terms.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Salesforce Service Cloud | EcolabBangalore
Senior QA Lead
02.2023 - 11.2025
Job overview
- Led SIT, UAT, and regression testing
- Reduced defects by 30–40%
- Improved release cycles and quality
- Validated customer service workflows
- Collaborated with cross-functional teams to ensure seamless integration of new features and functionalities.
- Improved product quality by implementing comprehensive test strategies and plans for various software applications.
- Led successful adoption of Agile methodologies within the QA team, improving collaboration between departments.
- Reduced software defects by conducting thorough manual and automated testing on a regular basis.
- Fostered an environment that encouraged innovation within the QA team, resulting in enhanced procedures that improved overall efficiencies.
- Conducted root cause analysis on recurring issues, leading to long-term solutions and improved software stability.
- Managed testing initiatives, establishing metrics, standards, methodology and necessary testing precautions and scheduling execution.
Smartlink-emirates Lusaka
Project Director
11.2015 - 08.2022
Job overview
- Delivered national pension system (1M+ users)
- Improved efficiency by 30–40%
- Enabled end-to-end automation (registration → claims)
- Integrated CRM, payroll, and banking systems
- Implemented real-time reporting dashboards
- Improved client satisfaction rates by effectively addressing concerns and incorporating feedback into future processes.
- Developed and oversaw project operations and managed multi-functional issues through resolution.
- Achieved consistent on-time project completion by establishing clear goals and timelines for team members.
- Collaborated closely with executive leadership to align organizational strategies with long-term business objectives through effective planning and execution of key projects.
- Orchestrated wide range of projects, improvement strategies, changes implementation, new revenue stream establishment and creative marketing and advertising.
- Delivered high-quality results by adhering to industry best practices and maintaining a detail-oriented approach throughout each project phase.
- Hired and managed consultants, contractors and sub-contractors to complete project tasks.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
Smartlink-emirates Lagos
Delivery Manager / SOA Architect
11.2007 - 10.2015
Job overview
- Built telecom integration platform for millions of users
- Achieved 99.9% uptime
- Improved performance by ~25%
- Integrated Siebel, BRM, C5S, Remedy
- Delivered MNP, SIM Registration, SIM Swap, ePayment
- Oversaw daily operations of the delivery team, ensuring timely completion of tasks and adherence to company policies.
- Managed resources effectively to avoid unnecessary delivery delays.
- Reduced customer complaints by implementing proactive communication strategies with clients.
- Improved delivery efficiency by optimizing routes and scheduling for the team.
- Established performance metrics to track progress towards goals, allowing for adjustments as needed to ensure success.
- Drove adoption of Agile methodologies, enhancing team flexibility and project adaptability.
- Enhanced team performance by providing regular feedback, coaching, and training opportunities.
Smartlink Emirates NCR
Integration Lead
01.2011 - 04.2012
Job overview
- Delivered integrations for global clients (Nissan, AGCO, Ross)
- Reduced manual effort by 50%+
- Improved processing efficiency by ~35%
- Built EDI and middleware solutions
Genisys Systems GroupBangalore
Senior Siebel Consultant
04.2005 - 10.2006
Job overview
- Supported global CRM (MRM) platform
- Improved issue resolution by ~30%
- Managed workflows, configurations, and enhancements
- Supported multi-region operations
Education
University of MadrasChennai
MCA from Master of Computer Applications
04.2002
University Overview
Skills
CRM: Siebel, Salesforce
Integration: Oracle SOA, AIA, webMethods, APIs
Digital Transformation & Enterprise Architecture
AI Platform Strategy & Design
Program & Delivery Management
BI Reporting & Analytics
Problem-solving
Team management
Certification
PRINCE2® Practitioner Certificate in Project Management
Timeline
Director
BVA Global Pvt Ltd
01.2026 - Current
Senior QA Lead
Salesforce Service Cloud | Ecolab
02.2023 - 11.2025
Project Director
Smartlink-emirates
11.2015 - 08.2022
Integration Lead
Smartlink Emirates
01.2011 - 04.2012
Delivery Manager / SOA Architect
Smartlink-emirates
11.2007 - 10.2015
Senior Siebel Consultant
Genisys Systems Group
04.2005 - 10.2006
University of Madras
MCA from Master of Computer Applications
AVAILABILITY
AVAILABILITY
Available for consulting, architecture, AI platform development, and enterprise transformation projects globallyKEY IMPACT
KEY IMPACT
- National platform delivery (1M+ users)
- 30–40% efficiency improvement
- 99.9% uptime systems
- 40% defect reduction
- 50% automation gains
GLOBAL EXPERIENCE
GLOBAL EXPERIENCE
India | Zambia | Nigeria | USAAVAILABILITY
AVAILABILITY
Available for consulting, architecture, AI platform development, and enterprise transformation projects globallyKEY IMPACT
KEY IMPACT
- National platform delivery (1M+ users)
- 30–40% efficiency improvement
- 99.9% uptime systems
- 40% defect reduction
- 50% automation gains
GLOBAL EXPERIENCE
GLOBAL EXPERIENCE
India | Zambia | Nigeria | USAAVAILABILITY
AVAILABILITY
Available for consulting, architecture, AI platform development, and enterprise transformation projects globally