Shah Khalaf Aziz Nazri
Digital Marketing Executive
Hyderabad
Summary
Dynamic Marketing Specialist excelling in data-driven decision making and client retention. Achieved consistent revenue growth by optimizing digital marketing strategies and enhancing customer satisfaction through proactive problem-solving. Skilled in Google Ads and performance analysis, fostering strong client relationships to drive business success.
Overview
1
1
year of professional experience
2024
2024
years of post-secondary education
Work History
Account Management Specialist - Google Ads
TDCX
04.2025 - Current
- Managed client relationships and inquiries, ensuring timely resolution of concerns, maintaining detailed records, and maximizing client retention through proactive problem-solving and relationship management.
- Contributed to account strategy development, enhancing customer satisfaction and retention by analyzing account performance metrics and identifying areas for optimization.
- Consistently met or exceeded sales quotas, driving revenue growth by managing multiple accounts, identifying upselling opportunities, and supporting campaign analysis to inform strategic initiatives.
- Planned and executed innovative marketing campaigns, increasing brand awareness and implementing targeted digital strategies to improve overall business performance.
- Developed and managed high-performing Google Ads campaigns, including keyword research, bid adjustments, and A/B testing to optimize ad spend, increase visibility, and drive traffic and conversions.
- Provided strategic insights based on market trends and competitor analysis, optimizing marketing ROI through effective budget allocation and data-driven campaign adjustments.
Customer Support Specialist
Innover Digital
11.2024 - 04.2025
- Provided end-to-end customer support for Frontier Communications clients, assisting with product selection, account inquiries, and successful service purchases across digital channels.
- Guided customers through Frontier’s internet and connectivity offerings, clearly differentiating products from competitors such as Verizon and other digital service providers.
- Drove revenue growth through effective upselling and cross-selling of data packs and add-on services by identifying customer needs and recommending tailored solutions.
- Consistently maintained high customer satisfaction by resolving issues efficiently, explaining technical details in a customer-friendly manner, and adhering to service quality benchmarks.
Education
BBA - Marketing
Annamalai University
Tamil Nadu04-2023
Skills
- Data-driven decision making
- Sales / Upselling
- Google analytics integration
- Performance analysis
- Digital marketing & SEO / SEM
Timeline
Account Management Specialist - Google Ads
TDCX
04.2025 - Current
Customer Support Specialist
Innover Digital
11.2024 - 04.2025
BBA - Marketing
Annamalai University