Summary
Overview
Work History
Education
Skills
Timeline
Generic

shadulla Mohammad

Karimnagar

Summary

Adapt at multitasking and time management, I significantly enhanced customer satisfaction at Palm Exotica Boutique Resort & Spa by streamlining front office operations. My knack for problem-solving and commitment to exceptional customer relations played a pivotal role in fostering a welcoming environment, demonstrating both my hard and soft skill proficiencies.

Overview

8
8
years of professional experience

Work History

Senior Front Office Executive & Duty Manager

Palm Exotica Boutique Resort & Spa
09.2024 - Current
  • Managing the reception area and ensuring the office is neat and tidy.
  • Greeting and welcoming clients, customers and visitors courteously and professionally.
  • Answering phone calls and directing them to the appropriate staff member/department.
  • Handling incoming and outgoing mail and packages.
  • Taking care of general everyday tasks like scheduling appointments, organising files and maintaining office supplies.

Senior Front Office Executive & Duty Manager

HOTEL SWETHA
12.2021 - 08.2024
  • Managing the reception area and ensuring the office is neat and tidy.
  • Greeting and welcoming clients, customers and visitors courteously and professionally.
  • Answering phone calls and directing them to the appropriate staff member/department.
  • Handling incoming and outgoing mail and packages.
  • Taking care of general everyday tasks like scheduling appointments, organising files and maintaining office supplies.

Front Office Executive

The Fern Group of Hotels
01.2021 - 09.2021
  • Managing the reception area and ensuring the office is neat and tidy.
  • Greeting and welcoming clients, customers and visitors courteously and professionally.
  • Answering phone calls and directing them to the appropriate staff member/department.
  • Handling incoming and outgoing mail and packages.
  • Taking care of general everyday tasks like scheduling appointments, organising files and maintaining office supplies.

Front Office Executive

COSY WORLD RESORTS LIMITED
06.2019 - 12.2020
  • Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
  • Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.

Front Office Executive

Executive Inn Group of Hotels
06.2017 - 04.2018

Responsibilities · Welcome and greet guests in a friendly and professional manner · Answer phone calls and direct them to the appropriate person or department ...


A Front Office Executive is also responsible for introducing the clients and guests to the higher management of the organization. A Front Office Executive ...

Education

INTERMEDIATE 1ST & 2YEAR -

NIOS
Hyderabad, India
04-2023

Diploma Hotel Management - Hospitality Hotel Industry

Maagna Hotel Management College
Diploma Hotel Management
06-2018

10TH CLASS - Secondary Education

VISHWABHARATHI HIGH SCHOOL
VEMULAWADA
06-2016

Skills

  • Multitasking and time management
  • Fast learner
  • Document and file management
  • Problem-solving abilities
  • Self motivation
  • Customer relations and communications
  • Documentation and recordkeeping
  • Information management
  • Problem-solving aptitude
  • Teamwork and collaboration

Timeline

Senior Front Office Executive & Duty Manager

Palm Exotica Boutique Resort & Spa
09.2024 - Current

Senior Front Office Executive & Duty Manager

HOTEL SWETHA
12.2021 - 08.2024

Front Office Executive

The Fern Group of Hotels
01.2021 - 09.2021

Front Office Executive

COSY WORLD RESORTS LIMITED
06.2019 - 12.2020

Front Office Executive

Executive Inn Group of Hotels
06.2017 - 04.2018

INTERMEDIATE 1ST & 2YEAR -

NIOS

Diploma Hotel Management - Hospitality Hotel Industry

Maagna Hotel Management College

10TH CLASS - Secondary Education

VISHWABHARATHI HIGH SCHOOL
shadulla Mohammad