Sayee Nikheleshwar Pulukuri
Associate Director/ Senior Manager
Hyderabad
Summary
Dynamic leader with a proven track record at ADP, excelling in operational excellence and process optimization. Mastered AI & automation solutions, enhancing decision-making and reducing TAT by 33%. Skilled in program & project management and stakeholder engagement, achieving significant cost savings and improved client satisfaction.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Associate Director /Senior Manager
ADP
04.2023 - Current
- Revenue Improvement by 5% in the Business by Optimizing the revenue generating streams.
- Led a team of 265 professionals across back-end operations, client-facing services, technical teams, and business analysts, fostering collaboration and driving high performance in a fast-paced environment.
- Spearheaded automation initiatives to address complex business challenges, reducing turnaround time (TAT) by 33% and eliminating operational inefficiencies.
- Implemented lean management practices, streamlining workflows and achieving significant cost savings while improving service delivery.
- Developed and deployed Gen AI-based solutions to automate business processes, enhance decision-making, and provide actionable insights, resulting in improved operational efficiency.
- Reduced financial losses related to business write-offs by $350K through enhanced financial controls and optimized operational processes.
- Enhanced client experience by introducing data-driven solutions, leading to a measurable improvement in Net Promoter Score (NPS) and Total Net Promoter Score (TNPS).
Marine Chief Engineer - Merchant Navy Officer
British Petroleum
09.2008 - 03.2022
- Led engineering teams on various vessels, ensuring operational safety, maintenance, and technical readiness of marine systems in compliance with international maritime standards.
- Managed critical technical operations, troubleshooting complex issues, and improving vessel uptime and operational efficiency.
- Spearheaded initiatives to enhance team training, safety standards, and environmental compliance, ensuring optimal performance in a highly regulated environment.
- Developed leadership skills by managing large, diverse teams in high-pressure situations, ensuring smooth day-to-day operations and seamless performance in challenging environ
Education
MBA - Operations, Strategy
Indian School of Business - PGP
Hyderabad, India 04.2001 -
Bachelor of Science - Marine Engineering
Birla Institue of Technology And Science
Pilani 04.2001 -
Skills
- Program & Project Management
- Operational Excellence & Process Optimization
- AI & Automation Solutions
- Stakeholder Engagement & Leadership
- Data Analysis & Business Intelligence
- Lean Six Sigma & Agile Methodologies
- Change Management & Transformation
- Risk Management & Financial Controls
Certification
Lean Six Sigma Green Belt AI & Data Science for Business Leaders
Timeline
Associate Director /Senior Manager
ADP
04.2023 - Current
Marine Chief Engineer - Merchant Navy Officer
British Petroleum
09.2008 - 03.2022
MBA - Operations, Strategy
Indian School of Business - PGP
04.2001 -
Bachelor of Science - Marine Engineering
Birla Institue of Technology And Science
04.2001 -
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