Listening to Music
Saurya Mitter
Quality Analyst - Digital Marketing
Hyderabad
Summary
Dependable Quality Analyst with outstanding oral and written communication skills. Extensive knowledge in Google Ads. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
3
3
Languages
Work History
SME - Quality
Cognizant Technologies Solutions
10.2022 - Current
- Streamlined QA processes for increased efficiency and reduced time spent on redundant tasks.
- Participated in regular meetings with the team to discuss progress updates, communicate concerns or challenges, and ensure alignment of project goals.
- Conducted training sessions for QA analysts & agents, enhancing their skills and knowledge of the process.
- Acted as a liaison between the QA and Production Teams to ensuring effective communication throughout the process.
- Generated reports detailing findings and recommendations.
Senior Process Executive - Quality Analyst
Cognizant Technologies Solutions
06.2021 - 09.2022
- Identified and documented discrepancies between expected and actual outcomes on work done by the agents.
- Led training sessions for new QA analysts, increasing departmental efficiency and knowledge sharing.
Senior Process Executive - Digital Marketing
Cognizant Technologies Solutions
07.2020 - 06.2021
- Followed the SOP set in the process to produce error free work that can be beneficial for the end user.
- Trained junior team members in technical skills and process's best practices, fostering a culture of learning and growth.
Senior Process Executive - Outbound Sales Process
Regalix
02.2019 - 04.2020
- Guided customers through the Google Ads website by explaining benefits & costs of each option.
- Enhanced team performance by sharing best practices to be followed and product knowledge during meetings.
- Asked probing and pertinent questions to understand customers' needs and match individuals to product offerings.
Process Executive - Technical Support
Wipro BPO
12.2016 - 01.2019
- Consistently exceeded customer expectations by delivering personalized service tailored to individual needs..
- Established strong relationships with clients, fostering trust and loyalty through exceptional communication skills and professionalism.
- Provided expert consultation to clients, recommending appropriate products and services based on their needs.
Sales Executive
Carlsberg India Pvt. Ltd.
12.2013 - 01.2016
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Education
Bachelor of Science - Hotel Management
Institute of Hotel Management
Kolkata 04.2001 -
High School Diploma -
Birla High School
Kolkata 04.2001 -
Skills
Training and mentoring
Strong analytical skills
Customer Focus
Creative solutions
Multitasking
Adaptability and Flexibility
Interests
Photography
Travelling
Watching Movies
Timeline
SME - Quality
Cognizant Technologies Solutions
10.2022 - Current
Senior Process Executive - Quality Analyst
Cognizant Technologies Solutions
06.2021 - 09.2022
Senior Process Executive - Digital Marketing
Cognizant Technologies Solutions
07.2020 - 06.2021
Senior Process Executive - Outbound Sales Process
Regalix
02.2019 - 04.2020
Process Executive - Technical Support
Wipro BPO
12.2016 - 01.2019
Sales Executive
Carlsberg India Pvt. Ltd.
12.2013 - 01.2016
Bachelor of Science - Hotel Management
Institute of Hotel Management
04.2001 -
High School Diploma -
Birla High School
04.2001 -
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