SAUGATA MAJUMDAR

With over 22 years of experience in freight forwarding, airline passenger handling, and airport cargo handling, I have developed specialized expertise in air freight, healthcare product management, business administration, and product development within the supply chain, sales and marketing, and quality management fields. Throughout my career, I have established strong connections with reputable companies such as DB Schenker, Dachser India, Marken Ltd, Air Sahara, and Hyderabad Menzies Air Cargo Pvt Ltd. As a customer-oriented deputy general manager, my focus has always been on increasing revenues and expanding margins. I thrive in high-stress environments and consistently execute and complete multiple projects within tight deadlines. My meticulous attention to detail and comprehensive managerial acumen have allowed me to excel in my role. As a strategic planner, I offer a vision and provide motivational leadership to drive success.

• BACHELOR OF BUSINESS ADMINISTRATION FROM ANNAMALAI UNIVERSITY
• COMPLETED DANGEROUS GOODS REGULATION CAT 3
• COMPLETED TRAINING ON PHARMACEUTICAL GOOD DISTRIBUTION PRACTICE FROM SGS
• IATA CEIV CERTIFIED INDEPENDENT AUDITOR FOR SUBCONTRACTOR AUDIT
• QUALIFIED ISO 9001:2015-QUALITY MANAGEMENT SYSTEM INTERNAL AUDITOR COURSE FROM SGS

• With the Man-management Skills and committed contribution, success of various activities at every Position.
• Managed to get the QEP certification for Marken India within two months of joining.
• Implemented Hyderabad and Mumbai Pharma dedicated transit warehouse under Life+ standard in DB Schenker within two years.
• Successfully secured Schenker life+ certificates for DAC, HYD, BLR, MAA, BOM and DEL, Cross dock in DB Schenker.
• Supported to execute first time -80-degree Celsius shipment during covid.
• Solution designed for multimodal Pharma transportation and dedicated Pharma scheduled charter services.

• DB Schenker, Deputy General Manager- Air Freight Healthcare and Pharma- Indian Subcontinent, 02/16/21, Present, Developing strategy for Healthcare segment for increasing Air Freight volume for Healthcare and Pharma product, Support to grow with profitable business to handle temperature-controlled shipments., Building up new Healthcare accounts and develop existing customer portfolio regarding revenue., Defining account specific pricing strategy and margin guidelines in close cooperation with Sales and key accounts., Support Global Key Accounts and Local Sales team for Healthcare customer engagements for RFQ as quality component that is binding and prerequisite for an award., Identify new product opportunities and value-added services based on market requirements which include digitalization and sustainable Co2 emission., Maintain country and regional Airline relation for preferred carrier program., Handle Pharma Air Freight BSA procurements for ISC., Develop network business by having regular meetings and overseas visits., Onboard new packaging vendors for Active and Passive solutions., Handle Global RFQs pricing, SOP implementation., Support to create new pharma temperature Air freight cross dock facilities in ISC as per GDP standard., Responsible for implementing Air Freight GDP QMS for ISC., Manage process (e.g. Standard Operating Procedure, adherence to the Global standard, Lane level risk assessment, exception and deviation management e.g CAPA)., Monitor and steer the capacity management in close alignment with Operation and Procurement function.
• MARKEN LTD., Operation Manager – India, 10/12/20, 02/05/21, Responsible for Pan India operational system, procedure and policies., Support to Management reporting system, data analyses, organizational planning., Closely work with account managers for all network stations for clinical trials, LN2 and Cell and gen shipments., Responsible for RFQ all export, Import and domestic solutions for active and passive systems., Frequent meeting and review performances of all empanelled forwards and customs brokers in India., Closely work with Quality team and implement all workflow within stipulated time., Helping and closing CAPA for all time and temperature deviation shipments with the proper coordination with quality team., Responsible and monitoring inventory for credos, Bio systems, soft boxes, sentry, data loggers, LN2., Closely work with APAC, NORAM, LATAM and EMEA reverse logic team to proper placement of inventory control., Responsible for training certification PAN India operation staff., Responsible for any accreditation which drives the organization for next level and add USP and brand value to the organization., Key person as vendor management team and responsible to appoint correct service provider as per QA requirement., Responsible for P&L of operations India., Review the budget quarterly basis., Closely work with Business development team and help them for conversion based on best solution., Setting up SOP for any critical movement.
• DACHSER INDIA PVT LTD. HYDERABAD, Life Science and Healthcare Manager – South India, 01/01/19, 10/05/20, Meeting Customers with sales team whenever required for Business conversion., Preparing SOP for Customers subject to the various types of Pharma products and its nature of handling and advice customer risk assessments for Active/Passive or any other critical products., Meeting the Airlines and responsible for pricing of Air export Products subject to the nature of shipments and its loadability., Direct liaison with Envirotainer/ Va-q-tac team or other Passive packaging solution subject to shipment handling and give maximum opportunities to utilize number active solutions in global network., Responsible for offering various passive packaging solution like Soft box, Emball ISO based on customer’s requirement and assist operation team to move Temperature control shipments to various destinations., Closely working with Air Export and Air Import operation team regarding Rates and planning for the Pharma shipments across South India and use right solution for the correct shipments based on customers requirement and meet their expectation., Working closely with all trade lane managers and focus on developing specific lanes to add Life Science business., Engage new vendors or subcontractors as per company SOP & getting SLA signed as per standard of Life CEIV guidelines., Evaluate Critical supplier Performance and renewal of their contract based on their service., Responsible for CAPA and Deviation Management for Pharma business for India., Responsible for meeting Ocean Liners and discuss upon solutions for life science products., Responsible for CEIV internal audit and Subcontractors Audit as per CEIV guidelines., Responsible for Life Science and healthcare Internal training for South India., Responsible for achieving Turnover and CM III for South India LSH product., Responsible for staff trainings and maintain data to update Global QMS system., Responsible for every Pharma business Risk assessment and guide internal and external customers for the right solutions to retain this customer and gain new business for the organization.
• DACHSER INDIA PVT LTD. HYDERABAD, Manager – Air Freight, 05/23/16, 12/31/18, Meeting Customers weekly basis with sales team whenever required., Preparing SOP for Customers subject to the various types of Pharma products and its nature of handling and advise customer risk assessments for Active/Passive or any other critical products., Meeting the Airlines and responsible for pricing of Air export Products subject to the nature of shipments and its loadability., Direct coordination with Envirotainer/ va-q-tac team in case of any special service requirement., Closely working with air Export and Air Import operation team regarding Rates and planning for the shipment., Working closely with all trade lane managers and focus on developing specific lanes to add business., Take care of Complete Administration of Airport Office., Responsible to compliance all Regulatory licenses., Handling all Operational complaints and customer service team for both Import and Export shipments., Adhere to ISO Objectives and responsible for achieving objectives 100%., Prepare staffs KRAS and take care of their appraisals timely basis., Engage new vendors as per company SOP & getting SLA signed as per our standard Life science process., Evaluate Vendors Performance and renewal of their contract., Closely working with Airline to manage better incentives and rates., Responsible for Airline CSR payment., Impart Air freight training within organization., Responsible for achieving MIS budget numbers under specific areas.
• DACHSER INDIA PVT LTD. HYDERABAD, Asst. Manager – Air Export Operation, 10/21/13, 05/22/16, Meeting customers with sales representatives for sharing views of operational aspects and handling customer complaints and meet their operational queries for Active /Passive cool chain solution whenever require., Preparing SOP for Customers subject to the various types of Pharma products and its nature of handling and advise customer risk assessments for Active/Passive or any other critical products., Meeting the Airlines and responsible for pricing of Air export Products subject to the nature of shipments and its loadability., Direct liaison with Envirotainer team subject to shipper’s requirement or in case of special handling or mishandling., Planning and executing of Air Export shipments., Take care of Complete Administration of Airport Office., Responsible to compliance all Regulatory licenses., Handling all Operational complaints., Adhere to ISO Objectives and responsible for achieving objectives 100%., Prepare staffs KRAS., Engage new vendors as per company SOP., Evaluate Vendors Performance and renewal of their contract.
• Hyderabad Menzies Air cargo Pvt.Ltd.-Hyderabad, Sr. Executive- Operation Support, 12/17/07, 09/30/13, Preparing Daily MIS Report., Preparing Breakdown & Build-up analysis., Rectify Hermes Related issues., Clearing of Manual Deliveries from Hermes Software., Mishandling & Damage Cargo Reports., Handling Cargo claims., Issue resolve relates to Service recovery and Service Management., Preparing performance analyses report for Respective Airline., Preparing Section-48 Cargo Report for Customs under custom act 1962., Sent Notices to the Consignee for the Shipments come under Section-48., Arrange for auction or disposal of all goods under section – 48., Conduct e auction or e tender for Sec-48 goods., Filling Manual Bill of entry and ascertain duty for Sec-48 cargo., Keeping close liaison with all regulatory body to obtain No-Objection certificates with regard to have disposal of unclaimed or uncleared cargo., Preparing IGM report and submits to Customs monthly basis., Arrange Hermes Software Training for all New Joiners., Organize Hermes Refresher Training for all existing staff.
• AIR SAHARA-KOLKATA-GAWAHATI-DELHI, Sr. Customer Support Officer, 05/05/05, 11/30/07, Issue of Boarding Passes in Check-in Counter., Worked in Baggage Control Unit. (Handle Short landed baggage cases, exchanged baggage)., Worked in Ramp unit., Receiving incoming Flight., Maintain Ramp Safety., Coordinate with all departments for smooth operation., Maintain OTP., Take proper load plan from the load sheet controller., Handled passengers who have missed their connections., Worked in operation control cell from Jan’07 to Dec’07 which is having the following job roles: Accepting ETA from Operation department & inform to all respective department as well., Proper coordination when flight is ground basically assist Ramp Supervisor to get his/her job done., Take flight routine one day prior & update each flight proper registration in the system., Create seat chart for each flight in system., Passing on the proper load details to catering department so that they can uplift the meals for each flight., Send load distribution messages through Sita after every departure of flight.
• Peerless Inn Kolkata, Front office Executive/Sales Officer, 03/01/03, 03/01/05, Looking after Sarover Park plaza Sales for Three properties in Eastern region., Additional responsibilities for Peerless Hotel Room Sales & Banquet Sales., Visiting existing corporate client offices to retain the business & also to get the feedback about the services., Visiting the new corporate offices to get new business., Making a sales report daily & monthly basis., Maintaining good liaison with the competitors and get the feedback about the market just improvise the service level., Joined Peerless Inn Kolkata as Front Office Executive but promoted as Sales officer after one year.