SANGAM DUBEY
Hyderabad
Summary
I am a seasoned Salesforce consulting leader, and I believe Consulting is more about managing expectations, chaos, and uncertainty. I am adept at keeping things moving when nothing is going as planned. And in my experience of 15 years Programs are all about managing identifying and mitigating the Risks in time. I am adept at aligning business strategy with technology solutions, managing multi-million-dollar portfolios, and driving adoption of Salesforce solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Technology Consulting Manager
Accenture
03.2022 - Current
- Manage a Salesforce portfolio valued at over $40 million, including Salesforce Sales Cloud and Service Cloud projects for a major North American bank, focusing on optimizing delivery and risk management
- Led Agile adoption, boosting project delivery by 33% and cutting costs by 20%
- Lead the Fit Gap Assessment for nCino for a leading bank in Middle east focusing on commercial lending BU
- Partner with cross-functional teams across engineering, product, and customer success to deliver key business value
- Lead Salesforce NFT Cloud & Metaverse COE initiatives, driving GTM strategy and adoption
- Developed lateral & campus hire enablement programs, mentoring professionals in Accenture & Salesforce platforms
- Collaborate with leadership to drive cross-domain planning and execution across multiple clouds
- Directed major client engagements and monitored asset managements
- Increased profits by [Number]% through effective client engagement.
Sr Business Analyst
Advance Auto Parts
02.2020 - 03.2022
- Product Management Responsible for product planning, user journey, feature roll out
- Managing & executing Product Strategy in the Salesforce and ETL
- Broad experience in defining vision and roadmap for AAP & cross banner products for Salesforce Sales/Service Cloud
- Collaborated with stakeholders to define project scopes and objectives, ensuring alignment with firm-wide goals
- Experience on Integration Platform – Using ETL, microservices, MuleSoft for communication between Systems
- Established KPIs to proactively track actions and publishing periodic updates resulting in a 25% improvement in project outcomes
- Trained and inducted new BAs, on existing platforms and processes to improve efficiency
- Automation and Digitization Responsible for Digital Transformation of group companies
- Launched Customer Experience Portal for scaling business using live insights across sales, support and billing
- Moved from manual reporting and QBR to online information
- Designed and Launched RaaS (Reporting as a Service) for CXO bodies, defining and analyzing KPIs for Customer, Employee Experience of working on business transformation projects with multiple tools and other SaaS products, with various vendors
- Collaborated with Products, Engineering teams to launch NPS tool, and collect feedback from top customers
- Supported leadership team with reporting, analysis, and business presentations to inform divisional strategies.
Sr Consultant
Cognizant
05.2014 - 02.2020
- Led Salesforce Financial Services Cloud implementation for a major North American bank, enhancing advisor productivity
- Managed high-visibility Salesforce Service Cloud implementation, automating workflows for commercial clients
- NCino Implementation: Designed project strategy and delivery for a leading bank, managing cross-site teams and product backlogs
- Facilitated Scrum events, backlog grooming, and sprint planning, ensuring successful Agile transformation
- Highlighted business & compliance limitations of legacy application faced by Financial Advisors through gamification
- SWOT Analysis of various product platforms available; Participated in Requirement Gathering Sessions & JAD Sessions
Manager, Retail Branch Banking
HDFC Bank Ltd
05.2010 - 05.2014
- Managed $25M+ in assets and liabilities, driving a 70% increase in branch portfolio within 4 years
- Acquired key corporate banking relationships worth $2.5M, enhancing client retention and revenue growth
- Implemented customer-focused solutions, reinforcing a 'Thinks Customer' approach to service delivery
- Strong knowledge on client on-boarding process covering gamut of banking products
- As a 5S Champion (audit member), ensured the bank branch adheres to the prescribed guidelines and provide timely and accurate services to the customers
- Mentoring new joiners in the cluster
- Preparing the Training Course & material to ensure smooth on boarding
Education
MBA -
IBS Hyderabad
01.2010
Skills
- Critical thinking and problem solving
- Digital Transformation
- Salesforce CRM
- Data Migration & Integration
- Project Management
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Financial Service Cloud
- NCino
- Business analysis
- Cross-functional team leadership
Certification
- Prince2
- CSPO
- Salesforce Admin
- Salesforce Sales Cloud
- Salesforce Platform Developer
- NCino Certified Admin
- Salesforce FSC
- AMFI/IRDA
Accomplishments
- Accenture ACE Award for Fit-Gap Analysis Success
- Best performer Award for pulling project from Amber to Green AAP
- Best Performer Award – Cognizant (Recognized by Client CIO for 3 Consecutive Years)
- Top Management Trainee award of the year – HDFC Bank
- Won multiple National & regional competitions by exceeding Sales targets – HDFC Bank
Personal Information
Title: Technology Consulting Manager
Timeline
Technology Consulting Manager
Accenture
03.2022 - Current
Sr Business Analyst
Advance Auto Parts
02.2020 - 03.2022
Sr Consultant
Cognizant
05.2014 - 02.2020
Manager, Retail Branch Banking
HDFC Bank Ltd
05.2010 - 05.2014
MBA -
IBS Hyderabad
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