Sandeep Beenaveni
Hyderabad
Summary
Dynamic Senior Engineer with a proven track record excelling in quality assurance and technical support. Elevated internal processes by automating reports and enhancing system configurations, showcasing advanced Excel and effective problem-solving skills. Achieved 100% user satisfaction through meticulous audits and technical guidance, embodying leadership and Six Sigma methodologies.
Overview
3
3
years of professional experience
Work History
Quality Analyst
Movate Technologies Private Limited
04.2024 - Current
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Perform Bottom Quartile Audits , Trend audits, Risk audits, RAG audits.
- Managing the team of 15 QA's.
- Conducting daily briefing sessions with technical support engineers.
- Conducting Dip Check on Latest Os operations.
- Publishing Daily reports /dashboards such as - WBR and MBR.
- Performing Audits the auditor Daily(ATA).
- Prepares Root Cause analysis report As per management requirement.
- Sharing Feedbacks to engineers through internal and external audit observations.
- Analyzed quality and performance data to support operational decision-making.
- Created and collaborated in implementation and maintenance of customer complaint log.
Senior Engineer
Movate Technologies Pvt Ltd
04.2022 - 04.2024
- Responding to customer inquiries and resolving technical issues via phone, email, or chat.
- Managed approximately 50 incoming calls, chats and Tickets per day from customers.
- Install, configure, and troubleshoot desktop hardware, software, and peripherals for end-users.
- Respond to support tickets and service requests in a timely and efficient manner, providing effective solutions.
- Document technical procedures, troubleshooting steps, and knowledge base articles for future reference.
- Ability to work independently and handle multiple tasks simultaneously.
- Guide users with simple, step-by-step instructions.
- Follow up with users to ensure their systems are functional.
- Networking skills (routers, switches, access points)
Education
B.COM(computers) - Financial Accounting
JAGRUTHI DEGREE &PG COLLEGE
Hyderabab, Telangana04.2016
MEC - MEC
GOUTHAM JUNIOR COLLEGE
Hyderabad, India03.2013
Skills
- Creating Data Dashboards
- Looker & Power Business Intelligence
- SQL Queries Ad hoc analysis Time Series Analysis Database Management Data cleaning Data visualization
- Report creation Ex: WBR & MBR reports
- Technical Analysis
- Audit Sampling
- Advanced Data Analysis with Google Sheets
- Defect tracking & Root Cause analysis
- Lean Six Sigma Methodology
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Telugu
Advanced (C1)
Timeline
Quality Analyst
Movate Technologies Private Limited
04.2024 - Current
Senior Engineer
Movate Technologies Pvt Ltd
04.2022 - 04.2024
B.COM(computers) - Financial Accounting
JAGRUTHI DEGREE &PG COLLEGE
MEC - MEC
GOUTHAM JUNIOR COLLEGE
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