Sameer Ahmed

I was responsible for building and maintaining strong relationships with the corporate clients. I was the primary point of contact for the corporate clients in ensuring their needs are met and their expectations are exceeded. I was involved in understanding the client requirements, providing tailored solutions and driving revenue growth.

· Identifying and generating new sales opportunities to increase the client base for Moving & relocation services across all areas such as Employee relocations, Workplace Mobility (Office, Industrial & Data Center Relocation), immigration; destination; and assignment management services. (DSP) Global Mobility Services including commercial Workplace.

· Developing a strong network in the market to expand new contacts and secure new corporate accounts.

· Working closely with sales leaders and the management team to maximize client engagement and accelerate business growth.

· Meet and exceed agreed revenue and new appointment targets.

· Regularly connect with existing and prospective clients; gaining insight into their business decisions; thereby building a solid and reliable sales pipeline.

· Acting as a subject matter; providing consultative advice; best practices; and industry updates to clients across the relocation; mobility; and moving space.

· Collaborate with internal teams to ensure smooth execution of projects and delivery of services as per client expectations.

· Monitor industry trends, market conditions, and competitor activities to identify opportunities and threats.

· Represent Grace Relocations at industry events, conferences, and networking forums to promote our services and expand our network.

· Provide reports on sales performance, market feedback, and client interactions to management.

Same Job Responsibilities during the period of January 2015 - May 2016.

I was responsible for managing the procurement process, negotiating contracts, managing supplier relationships, and ensuring the timely delivery of materials to the project sites while maintaining the highest standards of quality and cost-effectiveness.

· Liaise with customers, process inquiries and forward to the respective Sales Personnel as required.

· Create and compile Axapta Quotation.

· Create Order Detail Forms and liaise with Bahrain Operations Department.

· Administer the Sales teams weekly and monthly reports such as Quotation Register & Processed Orders (ODF's).

· Liaise and assist in requesting product brochures from the Marketing Department, specific to the Bahrain Business.

· Checking the quality of documents to ensure adherence to RMD Kwikform Engineering & Sales document control standards.

· Monitoring processes, producing listings and setting up project filling systems.

· Maintain the document control system in accordance with agreed standards, as set out by the General Manager.

· Be aware of and adhere to the Company's Health & Safety policies and procedures.

· Develop and implement procurement strategies to ensure the timely and cost-effective acquisition of Civil, MEP and related items.

· Identify and evaluate potential suppliers, negotiate contracts, and establish favorable terms and conditions.

· Collaborate with internal stakeholders to understand project requirements and develop procurement plans that align with project objectives.

· Manage supplier relationships and performance to ensure adherence to contract terms, quality standards, and delivery schedules.

· Monitor market trends, supplier capabilities, and industry developments to identify opportunities for cost savings and process improvements.

· Coordinate with divisional project manager, site engineers, supervisors, store in-charge and other internal stakeholders to ensure the seamless integration of procured items into project plans and timelines.

· Conduct regular audits and quality checks to ensure compliance with specifications and standards.

· Develop and maintain accurate procurement records, including contracts, purchase orders, invoices, and delivery notes documentations.

· Handling seven core functions of escrow services: Loan Boarding, File Maintenance and Data Integrity, Tax amount Reporting, Tax Payments and Disbursement, Returns and Refunds, Claims and Recover and Research Team.

· Resolve customer or home owner-initiated queries.

· Validate missing information in order to process liens.

· Perform advanced search to procure missing tax information.

· Resolve exceptions and take corrective actions.

· Notify other teams of the research findings.

• Efficiently handling inbound and outbound calls and transferring them to the relevant agent or department.
• Identify and assess customers needs to achieve satisfaction.
• Providing accurate, valid, and complete account, product and service information by using the right methods or tools.
• Resolving product or service problems by clarifying customers complaints and assisting them if they are facing a problem and troubleshooting it.
• Ensuring the customer has a positive experience with the company.
• Fostering a healthy relationship between the client and the customer.
• Overseeing the timely delivery and payment of sales orders.