SAMAR KESHARI ROUT

- Review user-generated content, including text, images, and videos, to ensure compliance with community guidelines and policies.

- Assess and categorize content based on severity levels and take appropriate actions, such as removing, blocking, or escalating content as necessary.

- Identify and report potential safety risks, including harassment, hate speech, and graphic content, to relevant teams.

- Respond to user inquiries and complaints in a timely and professional manner, providing guidance and clarification on content policies.

- Collaborate with cross-functional teams, including legal, customer support, and product development, to improve content moderation strategies and tools.

- Stay updated on industry trends, best practices, and emerging issues related to online content moderation.

• Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
• Conducted regular follow-ups with clients, ensuring continued satisfaction and generating future business opportunities.
• Utilized CRM software to manage customer accounts and track performance metrics.
• Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.