Salikeeti Divya Dayana

• Manage 4 Risk Investigations Team Leaders having 15-17 investigators in identifying, analyzing, and mitigating fraudulent activities across operations
• Piloted the establishment of "Controls" process from the scratch, to identify the anomalies in the chargeback cycle and mitigate them by using the established procedures to protect the Bank’s assets
• Handle CFPB/BBB/Social Media and partner executive high level complaints
• Presented findings in cross-functional meetings and provided recommendations for process improvements to senior management
• Success in the "Controls" process resulted in setting-up a team of 12 highly experienced investigation specialists to proactively monitor the anomalies in any part of the chargeback cycle and to remediate with an effective method to avoid losses for consumers
• Interviewed candidates for various different levels to hire talents
• Develop and implement comprehensive fraud detection strategies, resulting in a reduction in fraudulent transactions
• Collaborate with internal departments and external law enforcement agencies to facilitate successful investigations and prosecutions
• Utilize advanced data analysis tools to monitor patterns and trends, enhancing the accuracy of fraud identification and prevention efforts
• Contributed to the creation of training materials to educate employees on recognizing and reporting potential fraudulent activities

People Manager:

• Managing a team of 12 analysts responsible for fraud investigations & mitigations and guiding them through tasks

Critical Escalations Handling:

• POC for critical escalations on Fraud from other business lines within the organization like Executive Community Relations(VIP accounts), Greenlight Hub, Legal teams
• Follows root cause analysis to identify fraud pattern and suggest detailed solutions through emails and JIRA processes

Product Testing:

• Tested app features (Requests, dispatches, payment transactions, fare calculations) and shared insights with the product team to accentuate the loopholes and to fix them to avoid means of fraud through app

Stakeholder POC:

• First point of contact for Stakeholders from US/CA regions to discuss the fraud process, policies, improvement programs and onboarding of new processes

Learning & Development Trainer:

• Onboarded new employees for Fraud team, including training, mentoring and new hire documentation for more than10 batches with 20-27 trainees in each

Quality Auditor:

• Audit the Fraud investigations of the team and share feedback

Project Coordinator:

• Provided analytical, planning and coordination support on projects as assigned, reviewing, interpreting, analyzing and illustrating data to stimulate and support enlightened decision making

• Experienced in troubleshooting digital devices- Kindles and Fire devices
• Investigation of refunds/replacement abuse on the accounts
• Accentuate accounts for any fraud- refunds/replacement/stolen cards/chargebacks in terms of Kindle and Fires devices before merging the processes with TRMS
• Communication Coach & mentor (L&D team) for new hires and agents in PIP supporting India, US, UK regions to improve the level of communications