Summary
Overview
Work History
Education
Skills
Certification
Training And Hands On Skills
Timeline
Generic

Sakali Naresh

Technical Associate
Hyderabad

Summary

Experienced and motivated IT professional with 6 years of success in providing exceptional technical support and customer service. Proven expertise in diagnosing and resolving complex hardware and software issues, with strong communication skills for translating technical concepts to non-technical users.

Specialized in Office 365 and Microsoft 365 administration, including Azure AD, Exchange Online, SharePoint, Teams, and PowerShell scripting. Skilled in user administration, license management, and infrastructure support. Committed to continuous learning and improving system efficiency.

Known for team collaboration, adaptability, and a results-driven approach in dynamic IT environments. Seeking to contribute to a cloud-focused organization in a high-impact IT support or systems administration role.

Overview

8
8
years of professional experience
3
3
Certifications

Work History

Technical Associate

Genpact India Pvt Ltd
01.2021 - Current
  • Hands-on experience with MAC, Windows & Linux operating systems, and hardware.
  • Helpdesk and floor support for end users and application-related challenges including Outlook and OneDrive.
  • Diagnosed and resolved technical issues for over 300 users, achieving an average satisfaction rating of 4.8/5.
  • Provided remote desktop support for VIP users; performed basic network troubleshooting using PuTTY; coordinated with L2/L3 support teams.
  • Daily data center walkthrough and device status verification.
  • Setup and maintained access points and routers; analyzed frequent network issues and resolved them.
  • Handled user escalations for network issues; supported HA and BCP plans for network infrastructure.
  • Managed vendor coordination for network operations.
  • Maintained network asset documentation; developed SOPs.
  • Supported ISO and internal audits (financial/technical).
  • Evaluated and implemented ideas for enhancing end-user experience.
  • Analyzed and applied innovative problem-solving strategies.
  • Maintained and deployed standardized software packages for deployment on company systems.
  • Improved customer satisfaction by providing exceptional technical support and troubleshooting assistance.
  • Installed, configured, tested and maintained operating systems, application software, and system management tools.

System Administrator

CENIT IT HUB PVT LTD – HYDERABAD
11.2017 - 12.2020

Providing support for Microsoft OS installation of different versions ( Windows 7, 8, 10)  Installing Antivirus or other software  Vendor Management and IT Asset management  Basic troubleshooting of Hardware / Network related issues individually or by coordinating with respective teams / vendors

  • Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.

Education

Bachelor of Science - BZC

Kakatiya University

Skills

    - Underwent structured training on Microsoft 365 Administration with focus on:
    - O365 Admin (Azure AD, Exchange Online, SharePoint, Active Directory), Citrix
    - PowerShell scripting for license/user automation
    - M365 licensing: Uplifting F3/E3 to E5, mailbox/user account provisioning
    - MS Teams group/channel creation, conferencing, booking delegation
    - Exchange features: DLs, alias, calendar delegation, message tracing, auto-reply
    - Quarantine, spam/phishing handling, retention/litigation policies
    - SharePoint site creation, permissions, document profile management
    - OneDrive, archive folder handling, MFA simulation
    - Experience with E1/E3 licenses in lab
    - Active Directory: replication, time sync, DNS, DHCP
    - 24/7 infra monitoring simulation via ServiceNow & Remedy tools
    - Yammer community setup, file/print server knowledge
    - Created practice environment to simulate real-time ticket-based support scenarios
    - Built confidence to handle P1/P2 ticket flow, change requests, and M365 configurations in production environment

Certification

Microsoft 365 Fundamentals (MS-900)

Training And Hands On Skills

  • Underwent structured training on Microsoft 365 Administration with focus on O365 Admin (Azure AD, Exchange Online, SharePoint, Active Directory), Citrix
  • PowerShell scripting for license/user automation
  • M365 licensing: Uplifting F3/E3 to E5, mailbox/user account provisioning
  • MS Teams group/channel creation, conferencing, booking delegation
  • Exchange features: DLs, alias, calendar delegation, message tracing, auto-reply
  • Quarantine, spam/phishing handling, retention/litigation policies
  • SharePoint site creation, permissions, document profile management
  • OneDrive, archive folder handling, MFA simulation
  • Experience with E1/E3 licenses in lab
  • Active Directory: replication, time sync, DNS, DHCP
  • 24/7 infra monitoring simulation via ServiceNow & Remedy tools
  • Yammer community setup, file/print server knowledge
  • Created practice environment to simulate real-time ticket-based support scenarios
  • Built confidence to handle P1/P2 ticket flow, change requests, and M365 configurations in production environment

Timeline

Technical Associate

Genpact India Pvt Ltd
01.2021 - Current

System Administrator

CENIT IT HUB PVT LTD – HYDERABAD
11.2017 - 12.2020

Bachelor of Science - BZC

Kakatiya University

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Sakali NareshTechnical Associate