Saiyed Mohsin Ali

• Conducted an initial review of resumes to identify candidates with relevant skills, qualifications, and experiences.
• Managed a high volume of resumes with a focus on speed and accuracy.
• Participated in regular training sessions to stay updated on hiring trends, industry standards, and changes in job requirements.
• Streamlining the screening workflow by distributing workloads evenly among screeners, promoting efficiency in the initial review process.
• Facilitating comprehensive training sessions to onboard new screeners, ensuring a solid understanding of the organization's screening processes, tools, and best practices.
• Monitoring the performance of mentees, tracking progress, and addressing any areas that may require additional support or improvement.
• Leading the on-the-ground implementation of the U2C (cloud)process, ensuring a seamless transition from the U.S. to India.
• Established strong relationships with key stakeholders, ensuring clear communication and alignment on talent acquisition goals and objectives.
• Enhanced candidate experience by implementing a streamlined application process and timely communication.

• Managing a portfolio of 1200 customers.
• Built and maintained relationships with new and existing clients while providing a high level of expertise.
• Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
• ● Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
• Provided investment advice and recommendations to clients via phone conversation and written communication.
• Analyzed the stock, bond and mutual fund mix in a client's portfolio to ensure that the asset allocation met their stated investment objective.
• Assisted Clients in a Variety of Product Offerings utilizing a Consultative Sales Approach. Delivered leadership in establishing deep client relationships and delivering high levels of service to clients.
• Collaborated with C-level executives and stakeholders to develop long-term financial plans.
• Negotiated and collaborated with decision makers and decision influencers to help achieve

● Supporting HSBC MIDDLE EAST as front line staff and handling queries regarding credit card, bank accounts and making money transfers and doing all the banking stuff

over the phone.

• Mentored new hires, providing guidance on best practices, company policies, and exceptional customer service techniques.
• Increased first-contact resolution rates through proactive problem-solving and clear communication strategies.
• Served as primary point of contact for escalated customer concerns, ensuring timely resolutions while maintaining professionalism and empathy.
• Developed and implemented training programs to increase team knowledge and performance in handling customer inquiries.
• Managed and exceeded performance metrics by consistently monitoring progress against set targets, identifying areas of opportunity, and implementing action plans to address gaps.
• Reduced average call length by creating effective troubleshooting guides and resources for agents.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
• Achieved performance goals on consistent basis.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
• Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.
• Negotiated to collect balance in full.
• Maintained high volume of calls and met demands of busy and productive group.
• Processed payments and applied to customer balances.
• Contributed to positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
• Maintained strict compliance with all federal, state, and company regulations during each step of collections process.
• Enhanced client relationships by consistently maintaining clear communication and promptly addressing concerns.
• Trained new collections representatives on collections processes and incentivized team members to achieve production goals.