Sai Tarun Batchu

Sitefinity

• Optimized customer satisfaction by providing technical support and troubleshooting.
• Investigated root causes of various issues implementing effective corrective actions to prevent recurrence.
• Served as a subject matter expert on key technologies, providing guidance to colleagues and customers alike.
• Improved application stability by identifying and resolving issues in client code.
• Reviewed operational metrics in team meetings to align our current performance with established expectations.
• Led workshops for internal teams on specific applications engineering techniques or concepts, promoting knowledge sharing and collaboration.
• Managed and motivated mentee engineers in the team to be productive and engaged in work.
• Enhanced customer satisfaction by maintaining open lines of communication, and ensuring high-quality service delivery.
• Maximized performance by monitoring daily activities and mentoring team members.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Mentored junior team members for career advancement, fostering a pipeline of technically strong engineers within the organization.
• Delivered comprehensive technical training programs for staff members, enhancing overall team competency levels.
• Prepared status charts for team management meetings.

• Developed scalable applications using agile methodologies for timely project delivery.
• Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
• Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
• Regularly reviewed peers'' code contributions, offering constructive feedback to enhance overall product quality.