Sai Sushruth Batta
Hyderabad
Summary
Experienced Senior Associate driven to optimize processes and streamline operations
for team efficiency. Decisive leader with an analytical and flexible approach to solving
problems.
Overview
4
4
years of professional experience
1
1
Certification
Work History
ROC Specialist
Amazon India Pvt Ltd.
05.2024 - Current
- ROC (Relay Operation Center) is the central C2C for Transportation Execution across the Amazon Supply Chain network.
- Handled around 75-80 calls on a daily basis to help out the carriers with their account and package issues.
- Handled Stakeholders from various sectors, including trans carriers, freight managers, vendors, suppliers, retail, finance, software support, and fulfillment centers, expressed technical concerns.
- To gain insights from data stored in SQL databases, I use tools like Excel and Access to create ad-hoc reports and perform analysis. This enables me to understand workflows and make data-driven decisions.
- Improved efficiency of ROI analysis by streamlining data collection and reporting processes.
- Ensured timely deliveries by closely monitoring performance metrics and addressing potential issues promptly.
- Possess the ability to swiftly comprehend the commercial consequences of trends and make informed decisions based on accessible data.
Senior Team Member
Bank of America Continuum India
12.2020 - 05.2024
- As part of BOA Operations team, Assisted external and internal customers with their SPS account setup and issues and also query debit transactions database to gain insights into workflows and make data-driven decisions.
- Served as subject matter expert for new hires, providing guidance and overseeing their training from on boarding until they were ready to work independently.
- Investigated and documented the data and evidence used to make a decision regarding a flagged account and assisted customers with setting up and using BOA application in accordance with the Finance, Planning, and Development (FP&D) requirements.
- Achieve productivity and Client goals, while ensuring compliance with policies and procedures as well as applicable IT regulatory requirements
- Streamlined process for handling disputed transactions, resulting in faster resolutions and improved customer experience.
- Handled around 25 outbound and inbound calls from US customers for escalated issues and concerns.
Education
Bachelor of Technology (Computer Science Engineering) - Computer Science
Godavari Institute of Engineering & Technology (JNTU Kakinada)
Rajahmundry, AP04.2020
Intermediate -
Sri Gayatri Junior College
Hyderabad, Telangana04.2016
SSC -
VRS Vignana Jyothi Residential School
Hyderabad, Telangana03.2014
Skills
- Customer Service
- Ms Office
- Transaction monitoring
- Dispute Resolution
- Fraud prevention
- Creativity and Innovation
- Performance Monitoring
- Sales Report Generation
- Schedule Management
Certification
Certified Scrum Master - 06/01/23
Awards
- Won multiple Silver and High Five awards for top performance at Bank of America.
- Won multiple Bronze awards for seasonal top performance at Bank of America.
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Telugu
Advanced (C1)
Hobbies
Travelling, Reading, Dancing
Timeline
ROC Specialist
Amazon India Pvt Ltd.
05.2024 - Current
Senior Team Member
Bank of America Continuum India
12.2020 - 05.2024
Bachelor of Technology (Computer Science Engineering) - Computer Science
Godavari Institute of Engineering & Technology (JNTU Kakinada)
Intermediate -
Sri Gayatri Junior College
SSC -
VRS Vignana Jyothi Residential School
Certified Scrum Master - 06/01/23
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