Sai Sasidhar N
Hyderabad
Summary
Enthusiastic and Knowledgeable Customer Service Representative with proven track record of exceeding client expectations. Looking to implement exceptional communication, sales, technical support and organizational skills.
Overview
2
2
years of professional experience
Work History
Customer Service Assistant
Ascend Systems Private Limited
2022.08 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Analyzed customer feedback to identify areas for improvement.
- Utilized problem-solving skills to address customer queries and complaints.
- Collaborated with team members to improve overall customer experience and boost company reputation.
Education
B-Tech - Electronics And Communications Engineering
Vignan's Lara Institute of Technology And Science
Guntur, India2018
High School Diploma -
Bapatla Diploma College
Bapatla, India2015
Skills
- Live Chat Software: Live Person
- Type 50 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Active listening skills
- Courteous
- Accomplished with mobile devices
- Troubleshooting proficiency
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
- Customer service expert
- Telecommunication skills
- Exceptional telephone etiquette
- MS Office proficiency
Accomplishments
- Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of businessSales
- Consistently generated additional revenue through skilled sales techniques.
- Managed chat flow with up to 3 consecutive chats in queue.
Customer Assistance
Customer Service
Skills
- Live Chat Software: Live Person
- Type 80 WPM
- Customer Focused Empathy
- Professional and friendly
- Careful and active listener
- Multi-tasking
- Computer Proficiency
- Creative Problem Solving
- Customer Needs Assessment
- Excellent Grammar
- Internet Research
- Phone and Chat Skills
- Time Management
Timeline
Customer Service Assistant
Ascend Systems Private Limited
2022.08 - Current
B-Tech - Electronics And Communications Engineering
Vignan's Lara Institute of Technology And Science
High School Diploma -
Bapatla Diploma College
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