GitBash - Linux
Experienced Product Support Engineer proficient in providing technical assistance and troubleshooting for SAAS products. Skilled in diagnosing and resolving customer issues related to software functionality, integration, and API usage. Possesses a deep understanding of SAAS architecture and API protocols, enabling effective communication between development teams and end-users. Proven track record of delivering exceptional customer satisfaction through prompt and thorough problem-solving. Dedicated to ensuring smooth product implementation and continuous improvement through proactive support strategies
Worked closely with team members to streamline support procedures, leading to improved efficiency and reduced response times. Stayed current with industry trends and technologies through ongoing professional development initiatives. Enhanced customer satisfaction by promptly addressing and resolving software and hardware issues. Acted as a point of contact between clients and internal departments to ensure the resolution of issues impacting various aspects of business operations. Provided comprehensive product training sessions for new customers to ensure smooth onboarding experiences
MySQL
undefinedGitBash - Linux
Apache Tomcat
NIFI
Jira
Agile
Udemy Certication: AWS Solutions Architect.