Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Generic
Sai Sandeep Muppana

Sai Sandeep Muppana

Data Governance Engineer - Product Support (CSM)
Hyderabad

Summary

Experienced Product Support Engineer proficient in providing technical assistance and troubleshooting for SAAS products. Skilled in diagnosing and resolving customer issues related to software functionality, integration, and API usage. Possesses a deep understanding of SAAS architecture and API protocols, enabling effective communication between development teams and end-users. Proven track record of delivering exceptional customer satisfaction through prompt and thorough problem-solving. Dedicated to ensuring smooth product implementation and continuous improvement through proactive support strategies

Overview

5
5
years of professional experience
9
9
years of post-secondary education
3
3
Certifications
3
3
Languages

Work History

Data Governance Engineer - Product Support (CSM)

OvalEdge
12.2022 - Current
  • As a Data Governance Engineer with extensive experience in managing metadata, utilizing Rest APIs, and ensuring data quality within the SAAS (Software as a Service) environment. I possess a strong functional understanding and hands-on experience with OvalEdge Data Governance Tool
  • Extensive knowledge with SQL and working with multiple databases.
  • My role involves collaborating closely with cross-functional teams to identify requirements, create test plans,
    and implement automated testing frameworks using industry-standard tools. By leveraging my expertise in RESTful API testing methodologies and tools such as Postman and Swagger, I meticulously validate
    endpoints, payloads, authentication mechanisms, and data integrity.
  • Presented demonstrations of REST APIs to multiple clients, illustrating the usage of GET, POST, PUT, and
    DELETE methods.

Associate Governance Engineer

OvalEdge
12.2021 - 12.2022

Worked closely with team members to streamline support procedures, leading to improved efficiency and reduced response times. Stayed current with industry trends and technologies through ongoing professional development initiatives. Enhanced customer satisfaction by promptly addressing and resolving software and hardware issues. Acted as a point of contact between clients and internal departments to ensure the resolution of issues impacting various aspects of business operations. Provided comprehensive product training sessions for new customers to ensure smooth onboarding experiences

Data Analyst

Telus International
02.2021 - 09.2021
  • Assisted in data collection, cleaning, and analysis processes under the guidance of senior analysts.

Data Analyst

Zen3 Tech(A Tech Mahindra Company)
06.2019 - 01.2021
  • Translated data from JavaScript Object Notation (JSON) format into easily understandable text.

Education

Bachelor of Technology - CSE -

Raghu Institute of Technology
04.2015 - 05.2019

Intermediate - undefined

Sri Chaitanya College
06.2013 - 05.2015

School - undefined

Ravindra Bharathi School
06.2010 - 05.2013

Skills

MySQL

undefined

Software

GitBash - Linux

Apache Tomcat

NIFI

Jira

Agile

Certification

Udemy Certication: AWS Solutions Architect.

Timeline

Data Governance Engineer - Product Support (CSM)

OvalEdge
12.2022 - Current

Associate Governance Engineer

OvalEdge
12.2021 - 12.2022

Data Analyst

Telus International
02.2021 - 09.2021

Data Analyst

Zen3 Tech(A Tech Mahindra Company)
06.2019 - 01.2021

Bachelor of Technology - CSE -

Raghu Institute of Technology
04.2015 - 05.2019

Intermediate - undefined

Sri Chaitanya College
06.2013 - 05.2015

School - undefined

Ravindra Bharathi School
06.2010 - 05.2013
Sai Sandeep MuppanaData Governance Engineer - Product Support (CSM)