Sairam Kucharlapati
Analyst, Customer and Financial Services
Hyderabad
Summary
- Adept at root cause analysis and project management, excelled at Dell International Services by significantly enhancing customer satisfaction and efficiency. Recognized for top-tier performance in critical thinking and teamwork, consistently ranked in the top 10 for service excellence, showcasing ability to drive results and improve business operations.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Job Analyst, Customer Services
Dell International Services
Hyderabad
06.2022 - Current
- Identified and resolved problems through root cause analysis and research.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Team player adept with good process knowledge with multi dimensional experience supporting
- Started supporting within team (20 members) and other team by providing mentorship , guidance and direction on process Queries , policies and procedures.
Customer Care Specialist
Dell International Services
Hyderabad
03.2021 - 06.2022
- US Customer care deals with post delivery issues and finance account queries for Educational , Federal and heath organization's via phone and email assisting US and CA regions
- Worked in various segments(Consumer, Small and medium business, Commercial Segments)
- Stood 1st in stack ranking in month of october and always be at top 10.
- Handles outage cases and closed with good number to maintain TTR.
- Stood Top 10th in Stella Connect (entire US and CA regions) for entire this role period ,
Customer Service Senior Executive
Dell International Services
Hyderabad
10.2019 - 03.2021
- US and CA frontline calling profile. Reduced customer complaints with proactive issue identification and swift resolution.
- Stood 1st in Stella Connect(entire US and CA regions) for month of March ,2020 for best support to clients with great feedback.
- Topping entire charts for US and Canada in month of April 2019 for providing best support to clients
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions
Education
Bachelor of Science - Bachelors in Electrical Engineering
CMR ENGINEERING COLLEGE
Hyderabad, India 03.2014 - 03.2018
Skills
MS Excel intermediate
Business Operations Analysis
Audit Support, Project Management
Analytical Thinking
Root Cause Analysis, Reporting and documentation
Certification
Data classification and training
Timeline
Job Analyst, Customer Services
Dell International Services
06.2022 - Current
SMAC
02-2022
Customer Care Specialist
Dell International Services
03.2021 - 06.2022
Data classification and training
06-2020
Customer Service Senior Executive
Dell International Services
10.2019 - 03.2021
Bachelor of Science - Bachelors in Electrical Engineering
CMR ENGINEERING COLLEGE
03.2014 - 03.2018
Similar Profiles
Ashish U HonnavarAshish U Honnavar
Advisor, Service Project/Program Manager at Dell International Services Ltd. / Dell TechnologiesAdvisor, Service Project/Program Manager at Dell International Services Ltd. / Dell Technologies
Taarun RajBhalanTaarun RajBhalan
Principal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International ServicesPrincipal Software Engineer – Performance Engg at Dell Technologies Inc, Dell International Services
Megha GuptaMegha Gupta
Senior Software Engineer at Dell International Services, DellSenior Software Engineer at Dell International Services, Dell