SAIRAM BURLA
Jr. Engineer
Hyderabad
Summary
Driven Jr. Engineer from Network Labs with a proven ability to reduce downtime and enhancing productivity through effective troubleshooting and monitoring using tools. Excelled in teamwork and problem-solving, significantly improving product health and user satisfaction. Organized and successful candidate at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Jr. Engineer
Network Labs
07.2023 - Current
- Assisted in troubleshooting Appworks, minimizing downtime, monitoring, and maintaining productivity levels.
- Maintained detailed documentation of Appworks installation and cleared issues with solutions for future reference.
- Analyzing and pulling monthly product reports.
- Product health check.
- Keeping track of issues raised by users, using 'ServiceNow' for future reference.
- Monitoring sites and environments using Zabbix & New Relic tools.
- Collaborated with the database team for backup and database clearance.
- Requesting assistance from the database team for respective issues by JIRA.
- Performed customer-requested deployments in their PROD, TEST, and DEV environments.
- Worked with 'Change Request' for release deployments and issues.
- Managed database backups using the 'Ansible' tool.
Education
Bachelor of Technology - Computer Science And Engineering
Ellenki College of Engineering And Technology
Hyderabad, India 04.2001 -
Skills
PROFESSIONAL
Programming Language: C, Java
Scripting Language: HTML,CSS
Database : SQL
Operating Systems: Windows, Linux
Monitoring Tools: Zabbix, New Relic
PERSONAL:
Problem-Solving
Teamwork and Collaboration
Time Management
Adaptability
Attention to Detail
Work Planning and Prioritization
Certification
Appworks Administration Certification
Timeline
Appworks Administration Certification
05-2024
Jr. Engineer
Network Labs
07.2023 - Current
Bachelor of Technology - Computer Science And Engineering
Ellenki College of Engineering And Technology
04.2001 -
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