Sai Pranuthi Pathi
Hyderabad
Summary
Customer Success manger with around 3 years of experience, including 1 year in client onboarding. Skilled in onboarding, account management, escalations, renewals, and driving product adoption. Experienced in CRM and Workday systems, with a strong focus on customer satisfaction and retention.
Overview
3
3
years of professional experience
Work History
Client Onboarding Specialist
04.2025 - Current
- Managed client and contract intake data in Microsoft Dynamics CRM, validating contract documentation, and configuring customers, contracts, and projects in Workday PSA through CRM data integration.
- Maintained billing schedules and templates in Workday for accurate project financial setup, and executed EIB data uploads, ensuring data accuracy and system integrity.
- Resolved internal tickets and escalations via ServiceNow for onboarding and system issues, collaborating with cross-functional teams to ensure smooth operations.
Sr.Executive Customer Success
Foundit
12.2023 - 12.2024
- Managed 50+ enterprise and SMB accounts as a single point of contact, ensuring high customer satisfaction, driving product adoption, and supporting renewals.
- Executed email campaigns, webinars, training sessions, and other client-focused initiatives, effectively boosting engagement and increasing product usage.
- Handled client escalations by collaborating with cross-functional teams, including Marketing, Product, and Sales, to deliver solutions aligned with client requirements.
Client Success Manager
Ekincare
05.2023 - 12.2023
- Managed the complete lifecycle of 45+ corporate clients, including Fortune 500 companies, handling case escalations, renewals, and ticket resolution to ensure high customer satisfaction.
- Created comprehensive utilization reports to demonstrate product value, improve client engagement, and identify optimization opportunities.
Education
MBA - Marketing Management
INSTITUTE OF PUBLIC ENTERPRISE
Hyderabad07.2023
BBA - Marketing Management & Human Resources
ICFAI BUSINESS SCHOOL
HyderabadSkills
- Webinar and training Session Delivery
- Escalation Management
- Client Relationship Management
- Microsoft Office Suites
- Client Retention
- Project Implementations
Accomplishments
- Received the Spot Award and a Certificate of Achievement for exemplary performance during the quarter 2 FY 2024-25 at foundit.
- Awarded first place in the Campaigning Champion category during Customer Day at foundit.
Timeline
Client Onboarding Specialist
04.2025 - Current
Sr.Executive Customer Success
Foundit
12.2023 - 12.2024
Client Success Manager
Ekincare
05.2023 - 12.2023
BBA - Marketing Management & Human Resources
ICFAI BUSINESS SCHOOL
MBA - Marketing Management
INSTITUTE OF PUBLIC ENTERPRISE