Saibal Roy
Senior Manager - Community & Operations
Hyderabad
Summary
Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Senior Manager - Community & Operations
Awfis Space Solutions Limited
04.2025 - Current
- Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
- Implemented and developed operational standards, policies and procedures.
- Held monthly meetings to create business plans and workshops to drive successful business.
- Provided strong leadership to enhance team productivity and morale.
- Consistently met or exceeded annual performance targets set by senior leadership.
Manager - Community & Operations
Awfis Space Solutions Limited
03.2024 - 03.2025
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cluster Manager
Housr
12.2023 - 02.2024
- Conducted regular performance evaluations for all employees to recognize achievements, address challenges, and facilitate professional growth.
- Monitored data analytics to identify trends, opportunities, and areas of improvement within the cluster operations.
- Led training initiatives that enhanced employee skills, knowledge base, and productivity levels across various functions within the organization.
- Developed efficient operational processes to optimize resources and improve overall cluster performance.
Assistant Account Manager
Smartworks
04.2022 - 12.2023
- Experienced in handling sites of 2.3 lakh Sq ft and handling 31 company accounts
- Met with clients, delivering presentations, and educating on product and service features and offerings
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Handled a team of 6 members and resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground
- Organized joint sales calls with current customers and outside vendors
Senior Executive
Valuelabs LLP
10.2021 - 04.2022
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
Sr. Front Office Associate
The Oberoi Group
07.2018 - 09.2021
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels
- Sorted and distributed incoming mail and prepared outgoing mail
Education
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
01.2015 - 01.2018
Skills
- Account Management
- MS Office
- Customer Relations
- Business Development
- Team leadership
- Operations management
- Contract management
Timeline
Senior Manager - Community & Operations
Awfis Space Solutions Limited
04.2025 - Current
Manager - Community & Operations
Awfis Space Solutions Limited
03.2024 - 03.2025
Cluster Manager
Housr
12.2023 - 02.2024
Assistant Account Manager
Smartworks
04.2022 - 12.2023
Senior Executive
Valuelabs LLP
10.2021 - 04.2022
Sr. Front Office Associate
The Oberoi Group
07.2018 - 09.2021
Bachelor of Science - Hospitality & Hotel Administration
Institute of Hotel Management
01.2015 - 01.2018
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