Sagnik Choudhury
Hyderabad
Summary
15+ years of extensive experience in Training and development with Voice and Non Voice customer service with International and Domestic businesses. Specialize in Ramp-ups, Transition management and BAU (Business as usual) Experience of working with diverse clients like AT&T, Flipkart, Make my Trip, SBI, Vodafone and Dish TV Focused approach towards improvement and sustenance of performance Key responsibility areas include content development, content delivery, governance and team management Exceptional communication skills and effective leadership traits Strong believer in practice what you preach
Overview
16
16
years of professional experience
Work History
Manager L&D
247.ai
12.2022 - Current
- Performance management, Handling client and internal stakeholders, Business reviews, Cost control, Project management, Skill transfer and knowledge retention, Organization development, Content creation and delivery, TNI, Leadership training
Training Manager
Tech Mahindra
05.2021 - 12.2022
- Manage New Hire training, Continuous learning programs, ramp plans, content development, team development and ensuring a focused approach towards defined targets
Deputy Manager Training
Concentrix
04.2019 - 05.2021
- As a Deputy Manager for Training and Quality, my main deliverables comprise of: 1.Audits pertaining to Compliance and SOP adherence 2.Creation and implementation of SOP for upcoming process 3.Conducting workshops for skill enhancement of employees 4.Creation of Training modules 5.Preparing & presenting performance review with higher management 6
- Initiating projects aimed at process betterment 7
- Keep a track of Training cost while design methods for reduction along with preparation of budgets for programs 8
- Introduce innovations and curriculum 9.Preparation and implementation of Training KPI
Assistant Manager
Teleperformance
03.2017 - 04.2019
- Assistant Manager Training
- Heading the training function at Kolkata Site for SBI having an active Head count of more than 850 employees
Assistant Manager
IKF Technologies
05.2012 - 03.2017
Process Trainer
Aegis Lmtd
11.2010 - 08.2011
- Conducting induction batches for new hired trainees related to pre-process, process, product, communication, soft skills, customer & system handling
- Evaluating performance of newly certified batches post certification down the line as prescribed
- Conducting refresher training while identifying pain areas based on evaluation done both from my end as well from quality analysis reports
- Handholding of newly hired trainees during OJT
- Update Management keeping track of all new updates related to process & product & sharing the same with the entire team
Process Trainer
V&K Softech Limited
04.2009 - 11.2010
- Taking induction batches, holding process, soft-skill & communication skills refreshers, assisting in the preparation of monthly reports
Education
B.Com - Commerce
Calcutta University
01.2007
12th - English
CISCE(ICSE/ISC)
01.2004
Skills
- People Management
- Planning
- Project Management
- Process Transition
- Organizing
- Content Development
- Transition Management
Languages
English
Bengali
Hindi
Photography, Travel, Reading
I like landscape and nature photography. Love to travel to new places and am an avid reader.
Timeline
Manager L&D
247.ai
12.2022 - Current
Training Manager
Tech Mahindra
05.2021 - 12.2022
Deputy Manager Training
Concentrix
04.2019 - 05.2021
Assistant Manager
Teleperformance
03.2017 - 04.2019
Assistant Manager
IKF Technologies
05.2012 - 03.2017
Process Trainer
Aegis Lmtd
11.2010 - 08.2011
Process Trainer
V&K Softech Limited
04.2009 - 11.2010
B.Com - Commerce
Calcutta University
12th - English
CISCE(ICSE/ISC)
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