SAGAR MONDAL
Hyderabad
Summary
Analytically-minded KYC analyst with expertise in regulatory compliance and risk assessment. Demonstrated ability to implement effective procedures and improve processes to ensure accurate documentation and adherence to strict guidelines. Experienced customer support professional with a proven track record of delivering exceptional service and resolving issues in a timely manner. Strong communication skills and ability to work effectively in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Fincrime Analyst
Revolut Technologies India Private Limited
07.2024 - Current
- Analyzed financial transactions, reviewed account records, analyzed financial data, and monitored AML alerts
- Identified red flags and looked for suspicious activity and cases
- Investigated by interviewing individuals involved in transactions and working with law enforcement
- Developed and maintained fraud policies, control procedures, and compliance programs
- Implemented regulatory knowledge by staying up-to-date on the latest trends in financial crime and emerging technologies and tools
- Collaborated with other departments and stakeholders, providing training to employees on financial crime prevention
- Increased transparency across teams through effective use of tools such as JIRA, Confluence, and Slack for task tracking and documentation
- Increased productivity within the QA team by introducing advanced tools like JIRA that streamlined task assignment, tracking, and documentation
- Championed a proactive approach to financial crime prevention, fostering an organizational culture of vigilance against illicit activities.
- Analyzed financial statements, bank records, and government databases to identify fraud and other instances of financial crimes.
Selling Partner Support
Amazon
08.2022 - 07.2024
- Demonstrated effective written and oral communication skills to provide exceptional service to selling partners
- Maintained a positive and professional demeanor while resolving selling partner inquiries and issues
- Collaborated with cross-functional teams to address selling partner needs and improve satisfaction rates
- Conducted thorough due diligence and KYC checks on clients to ensure compliance with regulatory requirements
- Reviewed and analyzed customer documentation to identify and escalate suspicious activities
- Managed relationships with clients to ensure satisfaction and resolve issues efficiently
- Actively sought solutions through logical reasoning and data interpretation skills
- Identified trends and made improvement suggestions to appropriate channels
- Liaised with other departments to resolve selling partner issues and questions efficiently
Business Development Executive
IndiaMART InterMESH Ltd.
02.2022 - 07.2022
- Actively engaged in sales activities to drive revenue growth
- Utilized strong communication skills to negotiate favorable deals with clients
- Implemented marketing strategies to promote new product lines
- Conducted data analysis to identify market trends and opportunities
- Managed projects to ensure successful launch of new products
- Collaborated with cross-functional teams to secure new business opportunities
- Cultivated and maintained strong client relationships to maximize sales revenue
- Exceeded sales targets by proactively seeking out new client partnerships
Executive Operations
Zomato
10.2021 - 02.2022
- Led cross-functional teams to develop and execute operational plans, achieving key performance indicators and business objectives
- Oversaw daily operations, including budget management, staffing, and customer relations, ensuring smooth and successful operation of the business
- Managed vendor relationships and negotiated contracts to ensure competitive pricing
- Analyzed processes for improvement and implemented strategies to enhance efficiency
- Ensured smooth business operations by actively managing budgets and resources
Education
BSW - Social Work
Vidyasagar University
Durgapur, West Bengal08.2021
Skills
- Risk assessment
- Client verification
- Customer Support Escalations
- Customer Support and Service
- Documentation review
- Analytical skills
- Compliance knowledge
- Investigation skills
- Know Your Customer regulations
- Conflict resolution
- Enhanced Due Diligence
- Transaction monitoring
- Suspicious Activity Reporting
- Customer Due Diligence
- Identity Verification
- Anti-Money Laundering
- Fraud Detection
- Jira and Confluence
Timeline
Fincrime Analyst
Revolut Technologies India Private Limited
07.2024 - Current
Selling Partner Support
Amazon
08.2022 - 07.2024
Business Development Executive
IndiaMART InterMESH Ltd.
02.2022 - 07.2022
Executive Operations
Zomato
10.2021 - 02.2022
BSW - Social Work
Vidyasagar University
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