Saathvik Gurindagunta

Key Program: Peak Readiness

• Drove end-to-end program for peak readiness for 300+ services, ensuring operational readiness for key events
• Led forecasting program, implementing scaling methodologies for various business use cases
• Conducted service audits program for 300+ services to ensure operational readiness for critical events
• Revamped code freeze criteria to optimize operational stability and business growth
• Redesigned change management process to streamline approval framework during code freeze periods

Key Program: Infrastructure Cost Management

• Managed infrastructure cost management program, overseeing critical sub-programs such as monthly reports, efficiency programs, and budget planning
• Managed cost-saving initiatives focusing on unused capacity cleanup and buffer reduction, resulting in $2MM annual savings
• Led budget exception process, securing 100% approval for $0.975MM in additional investment requirements.

Key Program: Information Security Risks

• Led Org wide security risk resolution campaign, managing 165K+ open risks.
• Worked with senior leadership and information security teams to procure org level exceptions to prevent burnouts and blockers due to the large number of open risks.
• Transitioned the security risks program to continuous operational excellence process and empowering dev teams to self-serve with required metrics and goals.

Key Program: Config Deployment Engineer and Transition to Program Manager

• Functioned as support engineer for carrier configuration deployment processes.
• Took a goal to transition from support engineer to program manager role and managed critical certificate migration program, conducted office hours program to improve deployment coordination and implemented process improvements to reduce oncall load and high-severity tickets