Rushyendra Kumar Donthu
Hyderabad
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Customer Relationship Officer
ICICI Bank , Hyderabad
Nanakramguda, Hyderabad (Remote)
02.2022 - Current
- I began my career at ICICI Bank ltd India as Relationship officer.
- I was involved in its International Banking group, Nonresident customer's services for 2.3 years.
- The day to day responsibilities involved to resolve problems of the customers query the emailed requests of the customers.
- As a Customer service officer performed duties in line with the organization's policy and procedures, service standards and code of practice.
- As Bank Customer Service Representative worked on resolving issues for banking customers.
- If a customer has a strange fee, Bank Customer Service Representatives will work to explain the fee to the customer or find a satisfactory resolution.
- As Bank Customer Service Representatives would constantly be working to find solutions to customer problems.
- As Bank Customer Service Representatives also work on making sure that consumers are having an outstanding banking experience.
- Ultimately Bank Customer Service Representatives want to assist customers and provide them with a better banking experience.
- So would try to give insight on new bank products that might be of interest to the consumer, resolve Problems.
- The key responsibilities revolved around as a curriculum leader, to provide professional leadership and to provide up-to-date information on relevant curriculum.
- Requirements at all times.
- Organize, run and minute regular departmental meetings.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Bachelor of Science - Statistics
Rayalaseema University
Kurnool, India.10.2020
Skills
- Good Communication and Good Analytical Skills
- Team Collaboration
- Computer Skills
- Multitasking
- MS Office
- Reliability
- Product Education
- Ability to Adapt to New Ideas/Environment
- Firmly believe in fast development and delivering quick results
- Maintaining Positive Attitude
- Hardworking and sincere
Accomplishments
- Communicated with cross-functional teams.
- Delivered high-quality results under tight deadlines.
- Designed and implemented additional reports as needed.
- Helped create presentations with coordination and guidance of Subject Matter Expert team for meetings to portfolio mana.
- Prepared, analyzed, and validated results through analysis and discussion with the lines of business.
- Solved problems creatively while working in a dynamic and challenging environment.
Languages
Telugu
Bilingual or Proficient (C2)
English
Advanced (C1)
Hindi
Advanced (C1)
Timeline
Customer Relationship Officer
ICICI Bank , Hyderabad
02.2022 - Current
Bachelor of Science - Statistics
Rayalaseema University