Rushyendra Kumar Donthu

ICICI Bank , Hyderabad

02.2022 - Current

I began my career at ICICI Bank ltd India as Relationship officer.
I was involved in its International Banking group, Nonresident customer's services for 2.3 years.
The day to day responsibilities involved to resolve problems of the customers query the emailed requests of the customers.
As a Customer service officer performed duties in line with the organization's policy and procedures, service standards and code of practice.
As Bank Customer Service Representative worked on resolving issues for banking customers.
If a customer has a strange fee, Bank Customer Service Representatives will work to explain the fee to the customer or find a satisfactory resolution.
As Bank Customer Service Representatives would constantly be working to find solutions to customer problems.
As Bank Customer Service Representatives also work on making sure that consumers are having an outstanding banking experience.
Ultimately Bank Customer Service Representatives want to assist customers and provide them with a better banking experience.
So would try to give insight on new bank products that might be of interest to the consumer, resolve Problems.
The key responsibilities revolved around as a curriculum leader, to provide professional leadership and to provide up-to-date information on relevant curriculum.
Requirements at all times.
Organize, run and minute regular departmental meetings.
Met customer call guidelines for service levels, handle time and productivity.

Summary