Rushin Patel

Rejoined Globus Outsourcing

Key Duties & Responsibilities as Client Account Manager:

• Manage and develop relationships with NHS trusts, private hospitals, care homes, and healthcare clients across the UK.
• Act as the main point of contact for client communication, escalations, and staffing requirements.
• Coordinate temporary and permanent nursing placements based on client needs and compliance standards.
• Ensure fulfillment of staffing requests within agreed SLAs and maintain high fill rates.
• Conduct regular client meetings, service reviews, and feedback sessions to strengthen partnerships.
• Work closely with recruitment teams to match qualified nurses and healthcare professionals to suitable roles.
• Monitor account performance, staffing trends, and client satisfaction to identify growth opportunities.
• Negotiate rates, contracts, and service agreements while maintaining profitability targets.
• Maintain accurate records of bookings, placements, compliance documents, and client communications within CRM systems.
• Ensure all nurses meet UK compliance requirements including DBS, Right to Work, NMC registration, training, and occupational health checks.
• Handle urgent staffing issues, rota changes, cancellations, and escalations in a professional and timely manner.
• Support business development by identifying new client opportunities and expanding existing accounts.
• Prepare reports on KPIs, revenue performance, placement activity, and client retention.
• Collaborate with finance teams regarding invoicing, timesheets, and payment-related queries.
• Deliver exceptional customer service while maintaining long-term client relationships and operational efficiency.

Duties as Senior Recruitment Consultant

• Managed end-to-end recruitment for Nurses and Healthcare Professionals across the UK, supporting NHS Trusts, private hospitals, care homes, and healthcare agencies.
• Specialized in recruiting and placing a wide range of healthcare professionals including RGN, RMN, RNLD, HCA, Paediatric Nurses, NICU Nurses, ICU Nurses, Scrub Nurses, Theatre Nurses, Community Nurses, Cath Lab Nurses, and Specialist Nurses.
• Built and maintained strong relationships with clients across England, Scotland, Wales, and Northern Ireland, ensuring high levels of service delivery and candidate fulfilment.
• Handled high-volume temporary and permanent staffing requirements, ensuring urgent and last-minute vacancies were filled within tight deadlines.
• Conducted candidate sourcing, screening, interviews, reference checks, and onboarding in line with NHS and healthcare compliance standards.
• Managed candidate registrations, right-to-work verification, DBS checks, occupational health clearance, and mandatory training requirements.
• Coordinated shift bookings and placements based on nurse specialties, location preferences, compliance status, and client requirements.
• Worked closely with compliance, payroll, and account management teams to ensure smooth onboarding, timesheet processing, and issue resolution.
• Developed strong candidate relationships through regular communication, career guidance, training updates, and ongoing support.
• Negotiated pay rates, availability, and placement terms while ensuring client satisfaction and candidate retention.
• Achieved and consistently exceeded weekly and monthly placement and revenue targets in a fast-paced healthcare recruitment environment.
• Maintained accurate candidate and client records using CRM and recruitment systems while ensuring data confidentiality and compliance.
• Supported junior consultants and team members with training, guidance, and recruitment best practices to improve overall team performance.

Supporting Hanson Grey

• Led the India Sales and Recruitment team, driving operational performance, staffing fulfilment, and achievement of monthly revenue targets.
• Developed and implemented strategic plans for individual consultants and team KPIs, ensuring consistent target achievement and service excellence.
• Monitored team productivity, shift fulfilment, and recruitment pipelines while maintaining a results-driven and high-performance work culture.
• Worked closely with Business Development and client account teams to support new client onboarding, workforce planning, and fulfilment of NHS Trust requirements across the UK.
• Managed client communication for ongoing staffing requirements, escalations, service updates, and relationship development.
• Handled end-to-end recruitment and shift coordination for NHS Band 5 Nurses and Band 2 Healthcare Assistants across England, Scotland, and Northern Ireland, with major coverage across London.
• Registered, screened, and onboarded healthcare professionals while ensuring compliance with NHS and agency standards.
• Successfully worked with multiple healthcare specialties including Paediatrics, NICU, Scrub Nurses, Cath Lab Nurses, RMN, RGN, HCA, Dental Nurses, CNC, and Community Nurses.
• Assessed client staffing needs and matched suitable candidates based on specialty, availability, compliance status, and location preferences.
• Maintained strong candidate engagement through regular communication, onboarding support, training coordination, and shift updates.
• Monitored candidate compliance documentation, proactively chasing renewals and ensuring uninterrupted eligibility for bookings.
• Resolved end-to-end candidate queries related to payroll, shifts, compliance, and operational issues while ensuring a positive candidate experience.
• Supported business growth through effective team leadership, client relationship management, and high-volume healthcare staffing delivery.

Supporting NC Healthcare

• Joined as a Recruitment Consultant and earned promotion to Team Leader based on consistent performance and target achievement.
• Managed end-to-end recruitment and shift coordination for NHS Band 5 Nurses and Band 2 Healthcare Assistants across the UK, including England, Scotland, and Northern Ireland.
• Successfully sourced, registered, and booked healthcare professionals into temporary assignments across multiple NHS Trusts and healthcare facilities.
• Worked extensively with a wide range of specialties including Paediatrics, NICU, Scrub Nurses, Cath Lab Nurses, RMN, RGN, HCA, Dental Nurses, CNC, and Community Nurses.
• Assessed client staffing requirements and matched suitable candidates based on specialty, compliance status, availability, and location preferences.
• Maintained strong candidate relationships through regular communication, shift updates, onboarding support, and training coordination.
• Managed compliance processes by monitoring expiring documents, chasing renewals, and ensuring candidates remained fully compliant with NHS standards.
• Handled candidate queries related to payroll, timesheets, bookings, and operational concerns while delivering timely resolutions and support.
• Achieved and consistently exceeded monthly billing and placement targets, delivering approximately £8,000 monthly billing for Band 5 recruitment and £15,000 combined monthly billing across Band 2 and Band 5 desks.
• Developed operational knowledge of compliance procedures and recruitment systems including the Eclipse portal.

• Led and mentored a recruitment team, driving performance, productivity, and achievement of individual and team KPIs.
• Monitored team targets, shift fulfilment rates, and daily recruitment activities to ensure consistent delivery and client satisfaction.
• Supported team members with candidate management, escalation handling, training, and performance improvement strategies.
• Collaborated with management and account teams to improve staffing coverage and maintain strong client relationships.

• Managed end-to-end international healthcare recruitment for Nurses and Doctors across the UK and Middle East markets.
• Specialized in sourcing, screening, and placing overseas healthcare professionals for permanent opportunities within NHS Trusts, private healthcare providers, and international medical facilities.
• Successfully handled the HEE (Health Education England) nursing recruitment process, securing 3 international nurse placements for NHS-sponsored roles in the UK.
• Coordinated candidate onboarding processes including interviews, documentation, compliance checks, sponsorship guidance, and relocation support.
• Placed Western-qualified Doctors in permanent positions for a leading dental clinic in Saudi Arabia, achieving 2 successful placements.
• Facilitated permanent placement of an international Nurse from Africa to a healthcare provider in Saudi Arabia.
• Built and maintained strong relationships with international candidates, healthcare clients, and licensing bodies to ensure smooth recruitment and mobilization processes.
• Conducted candidate sourcing through job portals, databases, referrals, and international networking channels to meet client hiring requirements efficiently.
• Ensured compliance with international recruitment standards, visa sponsorship requirements, and healthcare onboarding procedures.

Supporting Retinue Solutions Ltd (Out-of-Hours Operations)

• Managed out-of-hours staffing operations for 6 key client accounts, ensuring uninterrupted recruitment support and service delivery.
• Coordinated urgent and last-minute staffing requirements across multiple healthcare and housing clients, achieving timely fulfilment of critical vacancies.
• Acted as the primary out-of-hours point of contact for clients, candidates, and agencies, maintaining clear communication and rapid issue resolution.
• Collaborated with external recruitment agencies to source suitable candidates for emergency and high-priority roles within tight deadlines.
• Supported internal client services and recruitment teams with backend operational processes, compliance checks, shift coordination, and candidate management.
• Demonstrated strong decision-making and multitasking abilities while managing high-volume out-of-hours responsibilities independently.
• Consistently delivered high levels of client satisfaction and received appreciation for dedication, responsiveness, and service quality.
• Ensured accurate documentation, shift updates, and handovers to day teams for seamless continuity of operations.

• Working as a Recruitment Consultant.

• I started with job posting and was moved to direct recruitment process

in a month.

• Worked for Fast Track Management Services, as a part of Empresaria

Group.

• Resourcing and Registration of new candidates on Database, verifying

bookings for the candidates on database.

• Client communication for compliance.

• India team (2 members) onboarded 3 new clients in different regions of

England in 6 months.