Roshini Yenni
Hyderabad
Summary
Accomplished analyst with a proven track record at Uber, specializing in risk & fraud investigation and data analysis. Excelled in project management and team collaboration, driving process improvements and compliance. Recognized for identifying a major fraud case and leading key projects to enhance customer satisfaction. Skilled in tool proficiency and engaging in professional development activities.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Team Analyst II - Uber
Uber
05.2024 - Current
- Specialized in generating sustainable insights to optimize processes, focusing on areas with low CSAT scores or high AHT.
- Addressed specific customer challenges to improve overall performance.
- Successfully completed 10+ key projects over the past 7 months, gaining recognition from stakeholders.
- Skilled in data analysis, scrunching, and interpretation to drive actionable insights and enhance efficiency.
- Managed two major projects as a Point of Contact (POC), collaborating effectively with stakeholders to deliver exceptional results.
Risk & Compliance Specialist II - Uber
Uber
07.2023 - 04.2024
- Served as a Risk Investigator in Global Quality Deactivation, focusing on risk and fraud recognition within the Delivery and Mobility Queues
- Experienced in using tools such as JIRA, IWB, Ugraph, DocApprover, Safety Lens, and Query Builders
- Proactively generated insights and observations to support the Global Quality Deactivation team.
- Successfully hosted team engagement activities to foster collaboration and morale
- Contributed to the development of the process Knowledge Base (KB) to enhance team efficiency and knowledge sharing
Service, Risk & Compliance Specialist I
Uber
07.2022 - 06.2023
- Reviewed fraudulent activities of driver partner profiles, identifying duplicates and spotting patterns through data visualization and analysis
- Conducted manual reviews of new accounts flagged as potentially fraudulent to prevent re-onboarding of the same drivers
- Successfully identified a major fraud related to SSNs, uncovering over 1,000 drivers linked to a common SSN document, leading to critical updates in SOPs for Global Investigations
- Completed various Uber Learning and LinkedIn Learning courses to support continuous professional development
Tata Consultancy Services - Process Specialist
Uber
08.2019 - 04.2022
- Conducted risk assessments, customer due diligence (CDD), and enhanced due diligence (EDD) as applicable to onboard customers, ensuring compliance with regulatory requirements
- Supported and validated customer identity, profile, and business information to maintain a high standard of compliance
- Reviewed adherence to compliance for high-risk entities, in line with consortium agreements.
- Utilized applications such as Captive, ISO, RCS, OCS, Navigator, and Citrix to support daily operations
- Participated in team-building activities to strengthen working relationships and collaboration
- Prepared various written communications, reports, and documents to ensure smooth operational workflows
- Provided process orientation and training to new joiners, ensuring effective onboarding.
- Created and maintained dashboards using Microsoft Excel for daily, weekly, and monthly reporting
Education
Microbiology Biotechnology -
Andhra University
Visakhapatnam, India05-2019
Biology Physics Chemistry -
Narayana Junior College
Visakhapatnam, AP04-2016
High School Diploma -
Saraswati Vidya Vihar School
Visakhapatnam, AP04-2014
Skills
- Risk & Fraud Investigation
- Data Analysis
- Data Visualization
- Customer Due Diligence (CDD)
- Compliance Review
- Project Management
- Team Collaboration
- Tool Proficiency & Engagement Activities
- Reporting
- Documentation
- Process Improvement
- Training
- Professional Development
Accomplishments
- Certified Star Performer for excellence in work within a 3-month period
- Recognized at Uber All-Hands for contributing to the organization by saving $26K
- Awarded Special Initiative Certification for outstanding contributions to key projects
- Accredited Trainer for project procedures, responsible for onboarding and training new employees
- Supervised a team of 6-7 staff members, ensuring efficient workflow and team performance
Certification
- Certified in Business English Certificate affiliated by Cambridge University
- Certified as Innovative Employee for a creating a process for business development
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Interests
- Cooking
- Badminton
- Reading Books
Timeline
Service Team Analyst II - Uber
Uber
05.2024 - Current
Risk & Compliance Specialist II - Uber
Uber
07.2023 - 04.2024
Service, Risk & Compliance Specialist I
Uber
07.2022 - 06.2023
Tata Consultancy Services - Process Specialist
Uber
08.2019 - 04.2022
- Certified in Business English Certificate affiliated by Cambridge University
- Certified as Innovative Employee for a creating a process for business development
Microbiology Biotechnology -
Andhra University
Biology Physics Chemistry -
Narayana Junior College
High School Diploma -
Saraswati Vidya Vihar School
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