Roopchandu Seelam
Hyderabad
Summary
Detail-oriented Investigation Specialist with strong leadership skills and history in Risk Investigations. Offering exceptional communication skills and network of community resources. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Investigation Specialist
Amazon Development Centre (India)
09.2021 - Current
- Conduct in-depth investigations into suspicious activities, transactions, and fake documents that may pose risks to the company
- Implement strategies and measures to prevent fraudulent activities
- Evaluate the impact of identified risks on the company's operations, reputation, and financial well-being
- Verifying documents provided by the sellers to provide reimbursement
- Maintain detailed records of investigations, findings, and actions taken
- Provide training and guidance to employees on risk-related matters.
- Improved case resolution rates by conducting thorough investigations and collecting relevant evidence.
Education
Bachelor of Technology (Mechanical) -
IIIT, Nuzvid
Andhra Pradesh, IndiaPre-University Course (M.P.C. & IT) -
IIIT, Nuzvid
Andhra Pradesh, IndiaSSC -
Z P High School, Ravulapalem
Skills
- Risk assessment
- Investigative analysis
- Fraud detection
- Root cause analysis
- Risk Management
- Problem-solving
- Critical thinking
- Time management
- Excel (Advanced)
- MS Office
- Power point
- Verbal and written communication
- Data Validation
Certification
- SQL and Relational Database - Powered by IBM Developer Skills Network Issued by Cognitive Class
- Investigative techniques training - By Amazon learning and development team
- Certified Private Investigator (CPI) - By Amazon
Languages
English
Bilingual or Proficient (C2)
Telugu
Bilingual or Proficient (C2)
Hindi
Upper intermediate (B2)
Projects
Customer Returns Dashboard LLM Project: Reduced the returns and refunds of the products by identifying customer root causes that contain inappropriate words generated by the LLM model.
Change of SOP: Developed the SOP by changing manual process to identify risks easily.
Invoice Analyzer tool: Proposed invoice analyzer tool that automatically takes the data and completes invoice analysis with the help of AI.
Timeline
Investigation Specialist
Amazon Development Centre (India)
09.2021 - Current
Bachelor of Technology (Mechanical) -
IIIT, Nuzvid
Pre-University Course (M.P.C. & IT) -
IIIT, Nuzvid
SSC -
Z P High School, Ravulapalem