Rohan Reddy Manda

● Responsible for receiving, checking, validating and entering the customer orders in Client Specific tools.

● Join kickoff calls with the Client and stakeholders to understand the project requirements, analyzes and then allocates orders to the internal team.

● Monitor and track the order throughout the delivery process, secure the required resources for the implementation and trigger the orders for billing.

● Coordinates the implementation activities between the customer and the management, technical support, internal groups, vendors and resources.

● Troubleshoot order problems, take ownership of resolving any rejected orders by working with the appropriate expertise.

● Review service performance metrics, track against SLAs both internally and externally and identify opportunities for order improvement.

● Work closely with the Customers, attend meetings on a regular basis to maintain strong business relationship and to ensure all the activities are organized and prioritized.

● Maintains excellent relationship with client/ stakeholders, communicate with them regularly.

● Engage in the weekly forecasting process to understand and plan workload well in advance.

● Monitoring WAN and LAN configurations, and troubleshooting customer issues on call.