Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Rochira Thakur

Hyderabad

Summary

Experienced Human Resources professional with a strong background in strategic partnerships, and customer success. Expertise in accelerating and establishing strategic partnerships, and streamlining post-sales support processes, resulting in significant revenue increases and improved customer retention rates. Seeking a position where I can leverage project management and customer support skills to contribute to company's mission.

Overview

7
7
years of professional experience

Work History

Senior Associate - Human Resource

Amazon Development Center
09.2022 - 01.2024
  • Track how well HR processes are running and identify areas for improvement
  • Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
  • Partnered with HR teams to develop attractive compensation packages for new hires, ensuring competitiveness within the market.
  • Using data and reports to make things faster and smoother.
  • Enhanced candidate pool by proactively sourcing qualified applicants through various channels, such as social media, job boards, and networking events.

Senior Associate - Learning Consultant

Great Learning
02.2022 - 08.2022
  • Great Learning is able to leverage the highly qualified, world-class faculty at these universities together with its vast network of industry mentors to deliver an unmatched learning experience for millions of learners from over 170 countries around the world
  • Successfully sold data science and machine learning courses to individuals and businesses across US, India, and UK markets
  • Provided comprehensive program guidance to students in US, India, and UK, ensuring successful enrolment and career-aligned learning paths
  • Leveraged in-depth understanding of US, Indian, and UK learning needs to tailor program recommendations for diverse student populations
  • Possess a strong grasp of data science and machine learning concepts, effectively translating them to students for optimal learning outcomes
  • Collaborated with instructors and stakeholders to develop engaging and impactful data science and machine learning curriculum.

Seller Support Associate

Amazon Development Center
06.2020 - 06.2021
  • The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world
  • Provided exceptional customer service to Amazon sellers via phone, email, and chat, resolving inquiries and concerns regarding marketplace policies, account management, and product listings
  • Troubleshooted technical issues on seller accounts and product detail pages, ensuring smooth operation and maximizing sales potential
  • Educated sellers on Amazon's policies and procedures, fostering compliance and a positive seller experience
  • Analyzed seller applications, documentation, and reports to identify discrepancies and recommend solutions for accurate account management.

HR Operations Executive

NaGoa Grande
04.2017 - 07.2019
  • Handled employee relations matters professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Conducted comprehensive performance reviews, identifying areas for improvement and growth opportunities.
  • Managed benefits administration, including health insurance enrollment and retirement plan options.
  • Championed employee recognition program development that boosted morale and contributed positively towards retention rates.
  • Enhanced company culture by organizing team-building events and activities.
  • Optimized payroll processing to ensure accuracy and timely disbursement of salaries.

Customer Support Representative

Amazon Development Centre - Contractual
11.2016 - 03.2017
  • The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world
  • Resolved customer inquiries and concerns regarding Amazon marketplace policies, account management, and product orders (phone, email, chat)
  • Troubleshooted technical issues on customer accounts and orders, ensuring smooth purchasing experiences
  • Maintained a professional and helpful demeanor while effectively communicating complex information to diverse customers
  • Leveraged strong customer service skills to consistently achieve high satisfaction ratings maintained a 90% customer satisfaction rate.

Education

Bachelor of Arts - Mass Communication & Journalism

St' Mary's College
07.2016

High School Diploma -

The Hyderabad Public School
01.2013

Skills

  • Microsoft Excel
  • CRM Liveagent
  • Salesforce
  • JIRA
  • Zensdesk
  • Project Management
  • Cross-Functional Teamwork
  • Sales expertise

Accomplishments

  • Exceeding Expectations: Maintained 90% Customer Satisfaction
  • Leveraged strong customer service skills to consistently achieve high satisfaction ratings maintained a 90% customer satisfaction rate
  • Empowered Sellers & Streamlined Support with Seller Policy FAQ
  • Developed a comprehensive FAQ resource for common policy violations in seller policy-related inquiries (quantify the achievement). This proactive approach empowered sellers with readily available information, minimized support workload, and fostered a compliant seller network.
  • Increased Disability Benefits Utilization
  • Championed a revised disability benefits communication program for Amazon employees and communication of benefits details, simplifying application procedures, and providing dedicated support channels, ensuring employees felt informed and empowered during disability leave.

Languages

English
Hindi

Timeline

Senior Associate - Human Resource

Amazon Development Center
09.2022 - 01.2024

Senior Associate - Learning Consultant

Great Learning
02.2022 - 08.2022

Seller Support Associate

Amazon Development Center
06.2020 - 06.2021

HR Operations Executive

NaGoa Grande
04.2017 - 07.2019

Customer Support Representative

Amazon Development Centre - Contractual
11.2016 - 03.2017

Bachelor of Arts - Mass Communication & Journalism

St' Mary's College

High School Diploma -

The Hyderabad Public School

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Rochira Thakur