Réma Badida LAKOUGNON
Lomé
Summary
Community Development Expert, Capacity Building, Safeguarding, Child Protection, Gender and Advocacy, Project Management, Business Administration, Monitoring and Evaluation, Accountability and Learning (MEAL), PMD Pro, MEAL Dpro, Institutional Strengthening.
Thorough project manager with twelve years of experience in team development and management. Proven ability to build relationships and nurture partnerships and collaborators to increase overall productivity and profits. Versatile and persuasive, I possess excellent communication and interpersonal skills while having a strong sense of leadership.
Overview
12
12
years of professional experience
1
1
Certification
Work History
MEAL Assistant Learning and Accountability
Catholic Relief Services
Kara
02.2020 - Current
- Identify problems, analyze information and provide solutions to problems.
- Working under tight deadlines and in a fast-paced environment
- Develop and maintain courteous and effective working relationships
- Developing interpersonal skills by building positive relationships with others.
- Adaptability and proficiency in learning new concepts quickly and effectively regarding community feedback management, categorization and referencing;
- Culture of critical thinking to analyze problems, evaluate solutions and make decisions;
- Extensive knowledge of data entry, analysis and reporting;
- Self-motivated with a strong sense of personal responsibility;
- Developed strong leadership skills in managing projects from start to finish.
- Support to the development of the detailed project implementation plan and the 5-year workplan;
- Participate in the coordination of the evaluation studies and the pre-start-up studies of the project activities;
- Support to the design and deployment of the monitoring data collection (CommCare) and community feedback platforms;
- Support for the implementation of the data visualization platform (Power BI);
- Support for the conduct of annual data quality assessments;
- Participation in the development of Monitoring and Evaluation Plans;
- Participation in the development of Monitoring and Evaluation budgets;
- Supervision of data collection agents in the field;
- Development of the accountability framework and monitoring of the functioning of the feedback mechanism with the communities;
- Planning and supporting the holding of quarterly monitoring and activity planning meetings;
- Development of community feedbacks reporting dashboards;
- Support in the preparation of performance and activity reports to the donor;
- Follow-up and control of the implementation of activities;
- Facilitation of reflection and learning workshops with the various stakeholders;
- Support to the preparation of project proposals;
- Institutional evaluation of ADESCO and 3ASC partners;
- Capacity building of CRS-Togo partner organizations: OCDI Caritas Togo, 3ASC and ADESCO.
Senior Project Officer
Delta Corporation
Sokode
11.2019 - 02.2020
- Coordinated numerous small- and large-scale projects to meet client requirements.
- Developed and deepened relationships with key stakeholders.
- Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.
- Updated customers and senior leaders on progress and roadblocks.
- Kept senior management well-informed by preparing and presenting project status reports.
- Monitored deadlines and milestones to keep team on track with project schedule.
- Allocated project resources to drive productivity and maximize efficiency.
- Gathered and organized supporting materials for meetings and project updates.
- Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
- Identified and resolved project issues and mitigated risks, reducing challenges and improving project results.
- Monitored project progress, identified risks and took corrective action as needed.
- Developed and implemented project plans and budgets to ensure successful execution.
Deputy Manager
Delta Corporation BTP
Lomé
01.2018 - 11.2019
- Introduced new methods, practices, and systems to reduce turnaround time.
- Evaluated suppliers to maintain cost controls and improve operations.
- Conducted three audits annually to keep store presentable and functional.
- I Create reports, analyze and interpreted data.
- Prepared annual budgets with controls to prevent overages.
- Analyzed and reported performance data, translating findings into practical improvement actions.
- I interview, performed background checks, hire and trained 12 of associates in 2018.
- Partnered with upper management in executing functional strategies and reporting capabilities.
- Functioned as point of contact for project administrators and managers focused on timely and successful completion of full lifecycles of assigned projects.
- Supervised and motivated 17 staff employees.
- Assumed senior management workloads in absence of general manager to maintain operations continuity.
- Liaised with team members, stakeholders and vendors to coordinate activities, provisioning, environment setup, risk mitigation and follow-up.
Field Project Coordinator
Plan International
Atakapmé
10.2014 - 12.2017
- Gained strong leadership skills by managing projects from start to finish.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked effectively in fast-paced environments.
- -Coordination of PAREC project activities in the prefecture of Agou, Haho, Moyen Mono;
- Capacity building of the different partners Communities, NGOs and decentralized services of the State;
- Support for the promotion of girls' schooling and gender equality and improvement of access and retention of children in school
- Design of project implementation tools
- Constitution of the statistical database on the project,
- Reporting and capitalization of activities;
- Writing of 36 differents articles on the project's activities
- Follow-up and support of communities in the development of micro-projects;
- Support for the development and capacity building of youth and adolescents on life skills and competencies,
- Support for the establishment and capacity building of DVCs and CCDs;
- Support to the elaboration of Local Development Plans;
- Support for the elaboration of School Projects;
- Capacity building of teachers, PTAs, Secondary School Management Committees and DSCs on Participatory Management, Gender, Disability, Inclusive Education and Non-violence;
- Training of Secondary School Management Committees (COGERES) and Villages Development Committees (CVD) on the preparation and analysis of tenders,
- Follow-up and support of COGERES in the opening and evaluation of tenders Follow-up of the construction of school buildings in BTCS.
Community Development Facilitator
Plan International
Blitta
07.2012 - 10.2014
- Assisted with day-to-day operations, working efficiently and productively with all development Committees team members.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Skilled at working independently and collaboratively in a team environment.
- Gained extensive knowledge in data entry, analysis and reporting.
- Support to the elaboration of Development Plans;
- Coordination of project implementation and monitoring activities;
- Facilitation of the signature of the partnership agreement between Plan International Togo, the Canton of Agbandi and the Prefecture of Blitta;
- Working in partnership with the fourteen Community Based Organizations (CBOs) and local NGOs;
- Supporting the development, implementation and monitoring of the action plans of the different groups on the projects Facilitating the planning and conduct of Development Education (DE) activities;
- Monitoring the planning and execution of the different committees action plans;
- Follow-up and support of the Village Savings and Credit Groups;
- Organizing and coordinating the annual community project review process.
Customer Care Agent
Togo Telecom
Lomé
01.2011 - 07.2012
- Resolved concerns with products or services to help with retention and drive sales.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Communicated with clients regarding account services, statements, and balances.
- Navigated multiple computer systems and applications to find information.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained and managed customer files and databases.
- Analyzed customer feedback for process improvements to achieve long-term business objectives.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Issuance and reception of calls to the Togo Telecom 112/119 call center ;
- Diagnosis and elaboration of failure report/telemarketing
Education
MBA - Management And Administration General
12.2023
Master of Arts - Sociology
05.2010
Bachelor of Arts - Sociology
06.2009
Baccalauréat Serie D - Science And Mathematics
06.2004
Skills
- TECHNICAL SKILLS
- Office 365, Zoom, CommCare, Power BI,
- PMD Pro, MEAL, Viamo, You Track,
- Partnership Management, Gender, Equity, Diversity and Inclusion - Monitoring Evaluation and research
- SOCIAL NETWORKS
- LinkedIn, Twitter, Facebook, WhatsApp and Telegram
- MANAGEMENT
- Report writing skills
- Dashboards
- Administrative management
- Priority management
- Meeting planning
- Office suite
- Relational skills
- Sense of organization
- Autonomy
- Project management
- Customer relations
- Protection of personal information
- Communication skills
Accomplishments
- I participate as a CRS Togo MEAL Team Member on Food For Education Project to:
- Support to the development of the detailed project implementation plan and the coordination of the evaluation studies and the pre-start-up studies of the project activities, support of the design and deployment of the monitoring data collection, data visualization platform, support the conduct of annual data quality assessments; supervision of enumerators; development of the accountability framework and monitoring of the functioning of the feedback mechanism with the communities; planning and supporting the holding of quarterly monitoring and activity planning meetings;
- On the project to support the reform of secondary schools in Togo, as Area Coordinator, I supported awareness raising activities on the importance of education, gender equity, inclusion, promotion of girls' education and promotion of children's rights. This was done in three different prefectures and in more than 38 cantons and nearly 198 villages in the prefectures of Agou, Haho and Moyen Mono.
I carried out the capacity building of the different committees on the elaboration of development plans and the follow-up of the construction works of colleges, latrines, playgrounds and wells. This project was financed by the French Development Agency and Plan International. - At Delta Corporation as Assistant Manager in charge of Environmental and Social Impact Assessment, I supported the recruitment of staff on the CAMEG Togo Infrastructure Rehabilitation Project, I carried out the administrative and financial follow-up, I elaborated 04 Environmental and Social Management Plans, Protection and Health for the projects: Rehabilitation of CAMEG's Central Store, Construction of the Local of the Civil State of Kelegougan in Togo, Construction of the Tax Collectors' Office at the Akodessewa market in Lome and the rehabilitation project of two rural roads in the Central region of Togo.
- As a community development facilitator, I have coordinated more than six Plan International projects in Agbandi Township in the Blitta Prefecture. These projects are: WASH and promotion of children's rights through water and environmental health, Community-based rehabilitation, Promotion of children's rights for access to quality education Protect 3, Promotion of access to school for children in preschool and preparatory classes, Access to health and education through inclusive finance and the Access to education project and the project of the support of the Community Developpement Projet Management Approach.
Certification
· Certification (Certified Project Management for development Professionals ) REGISTRATION NUMBER PMD/564273
· MEAL DPro
. Sécurité sur le terrain, protection -santé et bien être
HOBBIES
Soccer, Basketball, Swimming and Motorcycling Passions Internet, reading, Hiking, Music and Travel
Languages
French
Native language
English
Upper intermediate
B2
Timeline
MEAL Assistant Learning and Accountability - Catholic Relief Services
02.2020 - Current
Senior Project Officer - Delta Corporation
11.2019 - 02.2020
Deputy Manager - Delta Corporation BTP
01.2018 - 11.2019
Field Project Coordinator - Plan International
10.2014 - 12.2017
Community Development Facilitator - Plan International
07.2012 - 10.2014
Customer Care Agent - Togo Telecom
01.2011 - 07.2012
UNICAF UNIVERSITY - MBA, Management And Administration General
University Of Lomé - Master of Arts, Sociology
University Of Lomé - Bachelor of Arts, Sociology
Lycée D'Enseignement Général De Notsè - Baccalauréat Serie D, Science And Mathematics
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